Role:

The IT Business Analyst is responsible for engaging with business departments, users and vendors to document change requests to processes, programming, products, services and software utilized by the credit union.

Essential Functions and Responsibilities:

Works with business departments and related vendors to complete tasks associated with the implementation of new products or product interfaces. Provides operational support to business departments and relevant vendor interfaces. Responsible for ongoing maintenance of the core including coordinating updates in addition to coordinating updates to vendor interfaces which impact the core. Responsible for supporting key operational software including document imaging and call center software. Acts as a resource for Core projects related to data, systems and modifications to the core. Utilizes and coordinates with vendor resource to accomplish these items. Responds and manages requests and programming requests from employees for changes to the core, forms and/or workflow processes in the credit union systems and/or core. Performs other job related duties as assigned.

Experience:

Minimum 5 years with Symitar Required Proficiency in Symitar PowerOn (Report Generator) Required Experience with other report writing software systems Preferred with other languages as needed to expand capabilities of the team

Required Education:

Associates Degree in Computer Science or related field, or equivalent combination of education and experience

Required Other Skills Required:

Must possess strong collaborative problem solving skills and strong project management skills Excellent written and verbal communication skills with the ability to effectively interact with all levels of the organization Must possess good data analysis skills Must have ability to prioritize demands from multiple projects Must possess some technical coding skills Hearing

• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound Repetitive Motions
• Substantial movements (motions) of the wrists, hands, and/or fingers Lifting
• Ability to lift up to 25 pounds Talking
• Expressing or exchanging ideas by means of the spoken word. those activities in which they must convey detailed or important spoken instructions to others accurately, loudly, or quickly Visual Abilities
• Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery Work Environment Sedentary Work; sitting most of the time.

No hazardous or significantly unpleasant conditions. Some local travel is required. Responding outside regular business hours as necessary. Required for All Jobs Follows Credit Union policies and procedures as well as applicable laws and regulations. Maintains a record of attendance and timeliness in keeping with the Credit Union's attendance policy

Pay:

$70,000.00

• $100,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Oak Ridge, TN 37831