Interview Type:

• Webcam Interview Only
• Very long term project; initial PO for 1 year, expect to go for 4+ years
• Hybrid

•

Job Description:

Responsibilities Strategy & Planning Develop a long-term knowledge management roadmap aligned with client's strategic goals, service-delivery objectives, and statewide technology mandates. Build and maintain partnerships with state agencies, research organizations, vendors, and internal SME groups to source and validate authoritative information. Monitor IT industry trends, public-sector best practices, and benchmarking data to advise leadership on emerging knowledge needs. Establish strategy for implementing collaborative platforms (SharePoint, Teams communities, digital forums) to support knowledge sharing across the enterprise. Design and execute plans to capture, preserve, and transition legacy knowledge as staff, contractors, or platforms change. Create and enforce policies for appropriate use, retention, and access of knowledge assets following state standards and security requirements. Acquisition & Deployment Participate in the evaluation and implementation of KM technologies and tools that support enterprise content, collaboration, and knowledge access. Operational Management Identify, gather, and synthesize knowledge assets from distributed systems, SMEs, documentation repositories, and agency partners. Integrate knowledge resources with client intranets, portals, statewide platforms, document repositories, and enterprise content management solutions. Identify opportunities where structured knowledge improves service management, onboarding, incident resolution, and program outcomes. Leverage knowledge assets for staff education, end-user training, and agency communications. Work collaboratively with content managers, process owners, and SMEs to maintain accurate, well-structured content. Partner with IT teams to define architectures and standards for knowledge storage, retrieval, and continual improvement. Coordinate with infrastructure and application teams on system issues affecting knowledge availability or accessibility. Research and recommend knowledge management tools; evaluate emerging KM standards and technologies relevant to government IT. Promote a culture of collaboration, transparency, and shared learning across client and supported agencies. Support the governance and maintenance of enterprise documents, guides, SOPs, handbooks, knowledge articles, and other digital assets. Knowledge & Experience Advanced skills in research, information analysis, and validation using digital, print, and traditional methods. Experience developing taxonomies, metadata schemas, and content classification strategies. Hands-on experience integrating knowledge frameworks with intranets, portals, databases, or ITSM platforms. Strong customer-service orientation and familiarity with public-sector service delivery best practices. Experience with enterprise content-database integration and multiple database or content management technologies. Knowledge of archiving, cataloging, and retention methodologies. Strong analytical and problem-solving capabilities. Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business language. Demonstrated ability to gather requirements, engage stakeholders, and deliver solutions aligned with organizational needs. Understanding of project management fundamentals. Knowledge of applicable state and federal data, privacy, and copyright regulations. Awareness of client's mission, statewide IT priorities, and enterprise service goals (or ability to quickly learn). Experience with a variety of storage media and digital content formats. Personal Attributes Ability to present ideas clearly to both technical and non-technical audiences. Self-motivated, organized, and detail-oriented. Able to prioritize and manage multiple tasks in a fast-paced environment. Collaborative team member with strong relationship-building skills. Skills/Requirements Skill Required Years Advanced skills in research, information analysis, and validation using digital, print, and traditional methods. Required 5 Years Experience developing taxonomies, metadata schemas, and content classification strategies. Required 5 Years Hands on experience integrating knowledge frameworks with intranets, portals, databases, or ITSM platforms Required 5 Years Strong customer service orientation and familiarity with public-sector service delivery best practices Required 5 Years Experience with enterprise content database integration and multiple database or content management technologies Required 5 Years Knowledge of archiving, cataloging, and retention methodologies. Strong analytical and problem solving capabilities. Required 5 Years Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business language Required 5 Years Demonstrated ability to gather requirements, engage stakeholders, and deliver solutions aligned with organizational needs Required 5 Years Understanding of project management fundamentals Required 5 Years Knowledge of applicable state and federal data, privacy, and copyright regulations Required 5 Years