Overview i3 Business Solutions is seeking a Junior AI, Automation & Business Solutions Consultant to help improve internal operations through business process consulting, practical AI solutions, and thoughtful automation. This role will partner closely with Service Delivery, Operations, Project Management, Sales, Security, and Leadership to understand business needs, evaluate workflows, and recommend improvements that are secure, documented, and measurable. The ideal candidate is curious, process-minded, comfortable working with both people and technology, and eager to learn how AI, automation, PSA systems, RMM platforms, and documentation tools can improve the way an MSP operates. The right candidate enjoys consulting with teams, asking thoughtful questions, learning how work gets done, and translating business challenges into practical technology-enabled solutions. This is not a traditional help desk, infrastructure, networking, virtualization, or cybersecurity specialist position. The focus is on business analysis, process improvement, solution design, adoption, and measurable operational results. This person is energized by meeting with stakeholders, understanding their goals, mapping current processes, and identifying opportunities to simplify or improve the way work is performed. They help teams evaluate options, define requirements, coordinate implementation, and use AI agents, bots, workflow platforms, and light scripting when appropriate. They are equally interested in the people, process, and technology sides of a solution and can communicate clearly with both business and technical audiences. A strong fit may describe themselves as an AI and automation specialist, business systems analyst, process improvement consultant, or emerging business technology consultant. Key Responsibilities Consult with internal teams to understand goals, pain points, requirements, and current workflows. Assess business processes and recommend practical improvements using AI, automation, configuration changes, or revised procedures. Design, implement, and support AI-assisted workflows, agents, prompts, and automations using approved tools such as Thread, ConnectWise RPA, Copilot, Hatz, ConnectWise

PSA, RMM, IT

Glue, and Microsoft 365. Facilitate process-mapping, requirements-gathering, solution-review, and user-acceptance discussions. Document each solution, including its business purpose, owner, systems involved, permissions, dependencies, failure points, and support instructions. Coordinate with stakeholders to validate outcomes, support adoption, and refine solutions based on feedback. Track business value, including time saved, errors reduced, service quality improved, and user experience enhanced. Help establish i3's internal AI and automation standards, governance practices, solution catalog, and consulting methodology. Learn from senior business and technical leaders and grow into a broader AI, automation, and business solutions consulting role over time. Qualifications Junior-level experience in business analysis, technology consulting, process improvement, automation, or a related field. Strong listening, discovery, problem-solving, facilitation, and documentation skills. Ability to understand business processes, identify root causes, and translate needs into clear solution requirements. Comfort communicating with both business stakeholders and technical teams. Interest in AI, automation, change management, and operational improvement. Familiarity with workflow tools, Microsoft 365, APIs, data concepts, or light scripting is helpful but not required. Experience with ConnectWise, IT Glue, RMM tools, Hatz, Thread, Copilot, Claude, MCP Servers, API integrations, Power Automate, or RPA platforms is preferred but not required. What a Successful Candidate Should Be Able to Demonstrate A successful candidate should be able to share two or three tangible examples from work, school, internships, volunteer activities, or personal projects. Examples may include a reusable prompt, document assistant, simple chatbot, workflow, reporting aid, knowledge-search tool, or other AI-assisted improvement. For each project, the candidate should be able to explain: The problem they were trying to solve and who would benefit from the solution. What they personally created, configured, tested, or improved. Which AI or workflow tool they used and why they selected it. How the project worked, including a simple demonstration, sample output, screenshot, or written walkthrough when appropriate. How they checked the AI output for accuracy, completeness, and usefulness. What information the tool could access and how they avoided exposing confidential, personal, client, or company data. What limitations, errors, or security risks they identified and how they addressed or communicated them. What tangible result the project produced, such as time saved, fewer mistakes, faster turnaround, better documentation, or an easier user experience. Embark on an exciting journey where your enthusiasm for technology meets real-world impact! We're committed to nurturing your growth through comprehensive training opportunities while fostering an inclusive environment that values innovation and teamwork. Join us today to help shape the future of AI powered business solutions!

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

Hybrid remote in Grand Rapids, MI 49505