• Only qualified Business Analyst- Expert candidates located near the Spartanburg, SC area to be considered due to the position requiring an onsite presence

• PREFERRED EDUCATION

• Bachelor's degree in information technology information systems business or a related field OR equivalent relevant professional experience Demonstrated experience and quality of prior work are more important than a specific certification

PREFERRED CERTIFICATION

• CBAP

CCBA PMI-PBA PMP ITIL

Foundation or comparable professional certification Certifications are preferred but will not substitute for demonstrated experience and strong work products

REQUIRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS

• 10+ years of demonstrated business analysis experience in complex IT or technology environments
• Strong requirements elicitation interviewing facilitation and stakeholder-management skills
• Advanced proficiency with Microsoft 365 including Word Excel PowerPoint Teams SharePoint and related collaboration tools
• Strong proficiency with Microsoft Visio for process mapping workflow documentation and technical/business diagrams
• Experience working with technical SMEs across infrastructure applications service delivery cybersecurity or similar IT disciplines
• Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts
• Excellent written verbal organizational and analytical skills
• Ability to manage multiple workstreams priorities dependencies and deliverables with limited supervision

PREFERRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS

• Experience with documentation recovery IT operational maturity knowledge-management or process-standardization initiatives
• Experience documenting cybersecurity infrastructure disaster recovery business continuity or IT service-management processes
• Experience with SharePoint-based documentation repositories and governance
• Familiarity with

ITIL NIST

CIS or other recognized IT/security frameworks

• Government or other highly regulated environment experienceThe client is building a unified, service-oriented technology organization focused on reliability, cybersecurity, collaboration, and excellent public service.

This engagement offers the opportunity to work directly with IT leaders and subject-matter experts, help establish durable standards and documentation practices, and produce work that will materially improve the County's operational resilience and ability to serve employees and citizens. The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

JOB RESPONSIBILITIES

• Lead discovery sessions interviews and workshops with IT teams and County stakeholders
• Inventory existing technical operational security system application infrastructure and recovery documentation
• Analyze and document current-state business and IT processes workflows roles dependencies handoffs and pain points
• Create process maps workflow diagrams data/process flows inventories matrices and other analysis artifacts using Microsoft Visio and Microsoft 365
• Identify documentation gaps single points of knowledge process risks inconsistencies and opportunities for standardization
• Gather organize validate and prioritize requirements for SOPs runbooks knowledge articles system documentation and recovery documentation
• Translate SME knowledge into clear structured source material and collaborate closely with the Technical Writer
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations
• Maintain a documentation backlog status tracking priorities ownership and dependencies
• Support development of documentation standards templates governance ownership review cycles and repository organization
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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