SENIOR SALESFORCE BUSINESS ANALYST

WHO WE AREEverforth Apex Systems is a leading global technology and digital engineering firm dedicated to helping organizations adapt, innovate, and thrive in a world of constant change. Leveraging deep industry insights and proven expertise, we deliver end-to-end solutions that accelerate time-to-value and realize our clients' digital visions across commercial and federal sectors. Our comprehensive solution portfolio spans AI & data, cloud and infrastructure, digital engineering, customer experience, cybersecurity, enterprise platforms, application development, strategy, transformation, and managed services. Powered by proprietary assets, accelerators, and strong alliances with cutting-edge technology partners—including Adobe, AWS, Microsoft, Salesforce, and more—we turn complexity into progress and measurable business outcomes. With a presence in over 70 markets across North America, Europe, and India, Everforth Apex Systems innovates alongside our customers, building and deploying tailored artificial intelligence solutions to enhance business value and improve customer experiences. As part of the commercial segment of Everforth, we are committed to driving the next wave of global IT services and digital transformation.

JOB DESCRIPTIONApex is seeking a senior Salesforce Business Analyst to lead discovery and business-process analysis for a Salesforce modernization initiative. This individual will serve as the primary liaison between business stakeholders and the delivery team, translating complex needs into clear requirements while maintaining alignment on scope, priorities, and expected outcomes.

Lead discovery workshops to understand business goals, processes, pain points, priorities, and future-state needsDocument workflows, business rules, ownership models, exceptions, use cases, and operational requirementsTranslate business needs into actionable functional requirements, epics, user stories, and measurable acceptance criteriaIdentify requirement gaps, assumptions, dependencies, risks, and potential scope impactsFacilitate stakeholder reviews, resolve conflicting priorities, and drive timely decisionsManage requirements traceability and support backlog prioritization and refinementPartner with architects, engineers, and testers to clarify business intent and validate that delivered functionality meets requirementsDevelop functional test scenarios and support UAT planning, business tester coordination, defect triage, and release readinessSupport production readiness, operational documentation, training inputs, and knowledge transferCommunicate decisions, risks, dependencies, and open items clearly to project leadership and stakeholders

ON-SITE WORK EXPECTATIONS

(US & CANADA)As a consulting position, the work location for this role varies according to client needs. Accordingly, this is not a remote position. While some assignments may be performed largely remotely, other assignments require fully on-site work, hybrid work, and/or occasional travel.

JOB REQUIREMENTS7+ years as a Salesforce Business Analyst, Functional Consultant, or Product Owner supporting enterprise Salesforce programs Proven success leading end-to-end discovery and requirements definition for Salesforce implementations Strong business-process analysis, workshop facilitation, stakeholder management, and executive communication skills Ability to uncover implicit requirements, challenge assumptions, and define practical future-state processes Experience producing process flows, business rules, epics, user stories, acceptance criteria, and traceability documentation Experience with Sales Cloud and/or Service Cloud, including case management, intake, triage, routing, work assignment, queues, or service operations Experience managing backlogs and supporting Agile ceremonies, including refinement, sprint planning, reviews, and retrospectives Experience supporting delivery through discovery, design, build, testing, UAT, deployment, and adoption Ability to align competing priorities and present recommendations, tradeoffs, risks, and dependencies to leadership Strong analytical, organizational, problem-solving, and written and verbal communication skills Preferred QualificationsFamiliarity with Salesforce Omni-Channel and Agentforce from a business-requirements perspectiveExperience with AI-enabled workflows, integrations, or external-system dependenciesSalesforce Business Analyst, Administrator, or Consultant certificationsConsulting or systems-integrator experience managing multiple client stakeholders or workstreamsExperience in fixed-fee or outcome-based delivery environments with strong scope discipline

OUR COMPREHENSIVE

BENEFITSCompetitive SalaryHealth, Dental and Vision InsuranceHealth Savings Accounts (HSA) with Employer ContributionFlexible Spending AccountsLong and Short-Term DisabilityLife InsuranceVoluntary BenefitsEmployee Assistance ProgramPaid Parental LeaveWellness IncentivesVacation and Holiday Pay401(k) Retirement Plan with Employer MatchEmployee Stock PurchaseTraining and Advancement opportunitiesTuition ReimbursementBirthdays OffPhilanthropic OpportunitiesReferral ProgramPartial Gym Membership PaidTeam Building EventsDiscount ProgramsEverforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact CorporateRecruiting@apexsystems.com.