• GGS has an immediate opening for a Business Analyst/Systems Administrator to work with our highly skilled team. We believe that our employees are our greatest asset and strive to create a positive work environment that focuses on collaboration, teamwork, learning and excellence. We are a globally recognized technical publications and engineering services company that serves leading manufacturers in transportation, aerospace, construction, and agricultural equipment. The Business Analyst/System Administrator is responsible for the operational integrity, maintenance, and project support of company's core authoring, delivery, and translation platforms including but not limited to Windchill PDMLink, XML, DITA, RWS WorldServer, Ixiasoft, TMTech Publisher, WebView, Language Weaver, and Titania Delivery. This role ensures system availability, supports integration efforts, and collaborates with cross-functional teams to enhance digital content creation, delivery, and translation workflows. We're looking for a Business Analyst/System Administrator that can accomplish these goals: Analyze business systems related to technical publications to increase automation and productivity. Provide technical expertise to identify, evaluate, and develop systems and procedures to meet company requirements. Work with Program Manager, content creators, vendors, and IT to keep systems up to date, troubleshoot user issues, oversee enhancements, mitigate risk, and implement system integrations. Collaborate with IT and system suppliers to ensure maximum up time of systems. Lead department-related goals and support company with root cause analysis and completed solutions. Ability to train Tech Comm team on system support and basic troubleshooting. Skill with data reporting, data analysis tools and techniques required. Aptitude in learning and applying new systems, tools, and technologies to meet business needs. Function as a solution expert on technical publication systems. Provide user support (resolve issues, implement enhancements, provide training) as required. Knowledge of SAP engineering applications beneficial. Understanding of engineering data and engineering change control processes, required.

Our Ideal Business Analyst:

Bachelor's degree in business, Information Systems, Computer Science, or combination of education/experience along with 3-5 years of experience in business analysis or related field. Familiar with a wide range of business software and packages and a variety of Microsoft applications including Word, Excel, and Outlook. Experience in data reporting, and data analysis tools and techniques (PowerApps, BI, etc.) Eager to learn and understand the technical publications parts and authoring systems and processes. Always wants to know more. Basic scripting or automation (PowerShell, Python, shell) and experienced in creating detailed reports and giving presentations as well as history of supporting successful projects. Exposure to SAP or Salesforce integrations Experience with vendor and stakeholder management and the ability to influence stakeholders and work closely with them to determine acceptable solutions. Able and willing to ask for help from more skilled colleagues & take advice from the team. Able to work independently at the job site and able to work directly with customers to meet deliverables and ensure timely completion of projects.

What We Offer:

Competitive Salary Medical, dental and vision benefits 401(k) plan with company match Funding for continuing education opportunities & tuition reimbursement Trust - We don't have time for micromanaging. We want employees who can work independently on their assignments and be intuitive enough to know when to ask for help. Balance - We believe that to give your best at work, you need to start the day refreshed and with a clear mind. We don't work a lot of overtime for that reason! If you would like to join our small but strong team of professionals who are committed to excellence and excited to mentor a new teammate, please submit your resume in MS Word or PDF format.

Job Type:

Full-time Pay:

$35.00 - $48.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Experience:

Business analysis: 1 year (Required)

Microsoft Excel:

1 year (Required)

SAP:

1 year (Preferred)

Work Location:

In person