Job Overview We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support through various communication channels. Your responsibilities will include managing client inquiries, processing transactions, and ensuring a seamless customer experience. The ideal candidate will possess strong organizational skills, technical proficiency, and a commitment to delivering outstanding service in a fast-paced environment. This position offers an excellent opportunity to develop your administrative and customer support skills while contributing to our company's reputation for excellence. Duties Respond promptly and professionally to customer inquiries via phone, email, and multi-line phone systems Manage front desk operations, including greeting visitors and handling incoming calls with proper phone etiquette Utilize office management software and productivity tools such as Microsoft Office, Google Workspace, spreadsheets, and data entry applications to maintain accurate records Assist with billing and bookkeeping tasks using QuickBooks or similar accounting software Support office administration by organizing files, proofreading documents, and managing calendars Provide bilingual support to accommodate diverse client needs when applicable Coordinate appointment scheduling and calendar management for team members Handle client communication efficiently, ensuring clarity and professionalism at all times Maintain organized filing systems and assist with clerical tasks such as proofreading and document preparation Contribute to office efficiency by managing office supplies, supporting office management activities, and performing general administrative duties Qualifications Proven experience in customer service, front desk reception, or administrative roles within an office setting Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, spreadsheets, and data entry Familiarity with QuickBooks or other bookkeeping/accounting software is highly desirable Excellent organizational skills with the ability to multitask effectively in a fast-paced environment Bilingual abilities are a plus to serve diverse client populations Demonstrated phone communication skills with professional phone etiquette Experience with clerical tasks such as filing, proofreading, and document management Knowledge of office management procedures including calendar management and personal assistant responsibilities Ability to adapt quickly to new technologies and maintain high levels of productivity software literacy Strong attention to detail combined with effective time management skills #CustomerService123

Pay:

$25.00 - $29.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person