Job Summary We are seeking a dynamic and detail-oriented International Freight Forwarding Customer Service Rep specializing in Air and Ocean to join our team. Responsible for working both cooperatively with the Operations staff and the Branch Manager to grow existing customers, create new customers and exceed to maintain competitive service rates and increase NNR's market share while increasing customer service. Handle and coordinate customers demand between sales and operation staff, take care of cargo claims and close files.

Duties & Functions Essential:

Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etc Provide customers with shipping information, inbound/outbound transaction and inventory status information. Conduct telephone sales to prospective customers. Update airline rates for sales department files. Set up and maintain customer files and profiles. Update inventory data, rate files, and create reports. Update statement data and issue Invoices for customers in a timely manner. Contact customers following sales and activities to ensure ongoing customer satisfaction and resolve any complaints. Contact customers who have not shipped regularly to determine shipping status. Assist operation staff with correspondence e-mails, faxes, etc. Perform other duties as requested

QUALIFICATION STANDARDS

Education & Experience:

High School diploma or GED. Prior Customer Service experience preferred. Thorough knowledge of the freight forwarding industry for both International and Domestic. Basic knowledge of sales. Knowledge of inventory control. Intermediate Microsoft Applications skills (Word, Excel, PowerPoint, etc.) Ability to use basic math skills to calculate freight, storage, duty and other charges.

Physical requirements:

Flexible and long hours sometimes required. Light/Medium work - Exerting up to 25 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects. Ability to thrive in a fast-paced environment while maintaining high levels of customer service excellence. Join us in delivering innovative logistics solutions worldwide! We are committed to fostering a diverse team dedicated to excellence in freight forwarding services—empowering your career growth every step of the way!

Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Prescription drug insurance Vision insurance

Experience:

International Shipping:

2 years (Required) Ability to

Commute:

Dallas, TX 75261 (Required)

Work Location:

In person