Chief Operating Officer Legal Management Group - 4.0 Los Angeles, CA Job Details Full-time 4 hours ago Qualifications Google Workspace Legal negotiation Tooling Budget control Caseload management Managing legal teams Process design Metrics Reporting Personal injury law Process mapping Process modeling Workforce planning strategy Technology management Profit & Loss statement Contracts Law office experience Vendor negotiation Cost reduction analysis Legal case management Legal client intake Personal injury case experience Automation tools Operations planning Organizational budget management Senior leadership Business process modeling Full Job Description Chief Operating Officer (COO) Position Overview Farahi Law Firm is an award-winning personal injury firm dedicated to fighting for the injured and delivering exceptional legal representation. We are a fast-growing, client-centric team that values aggressive advocacy, innovation, and community impact. We're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has already operated in the trenches of personal injury and knows how to make every part of the engine run efficiently. Key Responsibilities Departmental Oversight Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience. Ensure KPI tracking, data visibility, and accountability in each department. Process & Systems Leadership Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (Lead Docket, Filevine, RingCentral, CallRail, G Suite). Optimize workflow automation and collaboration between Intake, CM, and Medical teams. People Management & Performance Hire, onboard, and coach department leads and hold them to performance-based metrics. Establish structured onboarding, cross-training, and succession planning systems. Medical & Vendor Negotiation Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined. Manage investigation resources, vendor contracts, and vendor KPI evaluation. Operational Reporting & Decision Support Build dashboards in Looker Studio, track progress against KPIs, and support the CEO in decision-making. Present weekly scorecards across departments and identify areas of underperformance. Requirements & Qualifications 7+ years as COO or Director of Operations in a personal injury law firm. Deep knowledge of intakes, case management, litigation, medical records, and investigations. Experience with KPIs, process mapping, and automation tools. Prior ownership of law firm P&L, budgeting, and staffing plans. Skilled in medical negotiations, lien reductions, and cost control. High emotional intelligence with zero micromanagement needed. Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.). What Success Looks Like 90%+ of department KPIs hit consistently; increased case velocity without reducing settlement value. Meaningful reduction in medical spend per case through better negotiation; investigations completed in under 3 days per case. High team engagement, low turnover, and a clear org chart with successors in place; CEO involvement in day-to-day ops reduced by 75%. Soft Skills & Personality Fit Strategic operator with a bias for action who can teach others, not just do the work. Calm under pressure, direct communicator who holds teams accountable while building morale. Operates with a CEO mindset and owner mentality.