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P
Poppy & Me
Small Business assistant
Career Insights for Vice President of Operations
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Scorecard
Based on Massachusetts data
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What they do
A Vice President of Operations oversees all operations for a company or organization. Manages product development, construction, production, purchasing, and customer service as well as preparing budgets, overseeing scheduling and monitoring budget costs.
$180,372 / year median in Massachusetts
+10% projected growth
Job Description
Job Summary We are seeking a dynamic and strategic Small Business Manager to lead and grow our portfolio of small business clients. In this energetic role, you will oversee business operations, develop tailored strategies to enhance profitability, and foster strong relationships with clients. Your leadership will drive team performance, streamline processes, and ensure the delivery of exceptional customer service. This position offers an exciting opportunity to influence business success through innovative management, data-driven decision making, and strategic planning. Responsibilities Lead the management of small business accounts, ensuring alignment with organizational goals and client needs. Develop and implement strategic plans to increase sales, improve operational efficiency, and maximize profit margins. Oversee profit and loss analysis to monitor financial health and identify areas for growth or improvement. Manage teams effectively by providing coaching, developing talent, and fostering a high-performance culture. Utilize Excel data analysis tools to interpret business metrics, identify trends, and inform decision making. Drive project management initiatives focused on process improvement, operational excellence, and customer satisfaction. Collaborate with executive-level teams to develop strategic initiatives that support long-term business development and expansion. Requirements Proven experience in management roles with a focus on small business or operational oversight. Strong understanding of profit & loss statements, financial management, and data analysis techniques using Excel. Demonstrated ability in project management, strategic planning, and process improvement methodologies such as lean management. Excellent team management skills with experience in team development, leadership, and supervising diverse groups. Exceptional managerial communication skills to effectively coordinate with internal teams and external clients. Background in customer service excellence and a commitment to delivering a positive client experience. Ability to make data-driven decisions that align with strategic objectives while managing operational workflows efficiently. Join us as a Small Business Manager where your leadership will inspire growth, innovation, and success! We are committed to empowering our team members through meaningful work opportunities that foster professional development and impactful results.