Position Information Hiring Department :

Union Services Reports To:

Assistant Vice President of Student Affairs Job Location:

On-site;

El Paso, TX Posting End Date:

Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours:

40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends FLSA status:

Exempt Earliest Start Date:

As soon as possible.

Salary :

$90,000 annually.

Required Application Materials:

Resume Cover Letter List of three references Position Summary Reporting to the Assistant Vice President for Auxiliary Services and Strategic Initiatives, the Director provides strategic leadership, operational oversight, and fiscal stewardship for the Student Union, the future Student Success Building, and conference services. The Director is responsible for maximizing the impact, utilization, and sustainability of these highly visible campus destinations through innovative services, conference and event operations, strategic partnerships, revenue generation, and operational excellence. As a Campus Operations Leader, the Director advances the student experience through the activation of university gathering spaces, cultivation of campus and community partnerships, implementation of institutional priorities, and stewardship of resources that support student success, campus connection, and community engagement.

Statement of Duties and Responsibilities:

Strategic Leadership & Planning - 30% Provide strategic and operational leadership for the Student Union, Student Success Building, and conference services in guiding long and short-range planning, facility utilization, resource development, and strategic initiatives that enhance the student experience and support university priorities. Lead operational readiness, occupancy transition, and activation planning efforts for the Student Union and Student Success Building, including service delivery models, staffing plans, operation, procedures, and facility opening strategies. Provide strategic leadership for conferences and event services operations, aligning programs, facilities, and resources with institutional/division/department priorities. Establish and lead a comprehensive, data-informed assessment program, including, but not limited to, customer satisfaction, utilization, service quality, and operational assessments, to evaluate the effectiveness, utilization, and overall impact of the Student Union's and Student Success Building facilities, programs, and services. Financial Management, Reporting, & Revenue Generation - 25% Responsible for the financial operation of the department facilities and services. Direct and oversee an operating budget of $2 million. Perform cost and operational efficiency analyses. Prepare, review, and reconcile financial statements, monitor expenditures, and maintain appropriate records. Establish, monitor, and report key performance indicators related to facility utilization, customer satisfaction, conference operations, revenue generation, operational effectiveness, and strategic outcomes. Prepare regular financial, staffing, utilization, facilities, assessment, and operational reports. Work closely with campus and external partners to identify new revenue opportunities, expand strategic partnerships, and support long-term financial sustainability. Establish annual revenue targets and measurable performance goals for conference services, facility utilization, strategic partnerships, sponsorships, and other approved revenue-generating activities. Monitor and report results to support continued growth. Facility Operations, Policies, & Compliance - 20% Manage the daily operations of the Student Union and assigned facilities, ensuring customer-centered service, operational continuity, safety, and compliance with applicable University, UT System, state, and federal requirements. Oversee facility utilization, space scheduling, conference and event operations, building access, service delivery, and coordination of operational support functions. Utilize facility and operational metrics, including traffic patterns, space utilization, booking analytics, customer feedback, and service data, to optimize operating hours, resource allocation, staffing, and capital improvement priorities. Coordinate with Facilities Management, Information Technology, Environmental Health and Safety, food service providers, contractors, vendors, and other campus partners to ensure effective facility operations and service delivery. Provide operational coordination for renovation, construction, and facility improvement projects, including continuity planning, transition activities, space activation, technology readiness, furnishings, equipment, and reopening strategies. Develop and maintain departmental operating procedures, emergency protocols, service standards, and internal controls to support safe, efficient, and consistent operations. Staff Leadership & Supervision - 10% Provide leadership, supervision, and direction for Student Union staff, fostering a high-performing, customer-focused team committed to delivering exceptional services, programs, and experiences for students, faculty, staff, and visitors. Provide leadership for staff development and workforce planning by fostering a culture of continuous improvement, supporting professional growth and learning opportunities. Build organizational capacity by developing supervisory and leadership capacity within the department, and high-performing teams capable of supporting evolving divisional needs. Campus Engagement, Events, & Representation - 10% Serve as the primary operational liaison for high-profile University events between department and internal/external customers. Represent the department and division at meetings by developing and maintaining strategic partnerships with campus partners, community organizations, and external stakeholders to advance institutional priorities and maximize utilization of facilities. Participate in various campus committees, professional trainings, industry conferences, and conventions. Other duties as assigned - 5% Knowledge of all Microsoft Office software and able to learn and use institutional software systems. Occasional travel required.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's objectives, policies, and applicable laws. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education:

Bachelor's degree from an accredited college or university in Business Administration, Higher Education Administration, Hospitality Management, Student Affairs, Facility Management, Public Administration, or a related field. and

Experience:

Five years of related experience and/or training in the essential duties and responsibilities; or equivalent combination of education and experience. Three (3) years of progressively responsible experience in university union operations, conference and event services, auxiliary services, facility operations, hospitality, student affairs administration, or a related service-oriented environment, including a minimum of three (3) years of supervisory or management experience. Experience in managing budgets, facility or venue operations, customer service functions, and multiple operational priorities is required.

Preferred Qualifications:

Master's degree from an accredited university. Four or more years of related experience in student affairs, facility management/operations, or a combination of the above. Bilingual (English/Spanish). Demonstrated professional involvement in ACUI, ACCED-I, NASPA or other professional organizations. Why Pick UTEP The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve. UTEP is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America. This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan. Built around the institution's core strengths—its location, its people, its supportive culture, and its community partnerships—the plan lays out a bold vision for the next decade, aimed at maximizing the University's regional impact and national stature.

Miner Perks and Benefits What UTEP Offers:

Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform

Voluntary Benefits:

Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans Retirement Programs Longevity Pay Paid Vacation & Sick Leave Paid Holidays Employee Discounts & Perks Employee Education Assistance program And much more! Visit our Benefits Summary Page for more information on our additional benefits.

Disclaimer:

Eligibility for perks and benefits may vary based on part-time or full-time employment.

Additional Information Note:

To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure. The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; sit; stoop, kneel and crouch. The employee is frequently required to use hands to feel; reach with hands and arms; and talk or hear. The noise level in the work environment ranges from moderate to very loud. In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment. The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C. For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.