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Melone Hatley

Chief Operating Officer (COO)

Pay: $150,000–$300,000/yr
Posted: 2 weeks ago
Location: Virginia Beach, VA (Hybrid)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 10/21/2026
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Job Description

Chief Operating Officer (COO) Melone Hatley - 2.0 Virginia Beach, VA Job Details Full-time $150,000 - $300,000 a year 15 hours ago Qualifications Senior level
Full Job Description Job Title:
Chief Operating Officer (COO)
Company:
Melone Hatley, P.C.
Location:
On-Site in Virginia Beach or Remote (with regional travel)
Position Type:
Full-Time, Executive Leadership Melone Hatley, P.C. is seeking an experienced, results-driven Chief Operating Officer (COO) to translate high-level firm strategy into disciplined, profitable, and scalable daily execution across all offices and departments. Reporting directly to the Owner/CEO, you will hold enterprise-wide authority over multi-location legal operations, process standardization, cross-department handoffs, facilities, and capacity management.
Key Responsibilities Operational Leadership:
Lead and mentor office leaders and department managers, driving a culture of high performance, accountability, and independent problem-solving.
Process & System Optimization:
Centralize, audit, and enforce standard operating procedures (SOPs), identifying root-cause friction points and leveraging automation to boost efficiency.
Legal Production & Utilization:
Partner with Managing Attorneys to monitor workflows, track case progression, and maintain target capacity (aiming for 90%+ billable utilization).
Financial Accountability:
Partner with the CEO and CFO to manage annual budgets, monitor Revenue per FTE, optimize Average Case Value, and protect office-level net margins.
Cross-Functional Alignment:
Remove bottlenecks between Legal, Intake/Sales, Marketing, HR, IT, and Finance to ensure clean operational handoffs and minimize executive escalations.
Infrastructure & Procurement:
Oversee facility expansions, physical security, IT resources, and vendor contracts across all regional footprints. Core Performance Metrics (KPIs) Your impact is measured through clear, results-oriented benchmarks: Firm Growth & Capacity (60%): Revenue per FTE, Average Case Value, legal staff utilization ($\ge$90%), office-level net profitability, and attorney retention (