•" Must reside in Cedar Rapids, IA" •////////////// Must have excellent driving record ///////////////////// Overview Join our dynamic team as a Client Support Specialist in Field Services on a 12-month contract, where your energetic approach and exceptional communication skills will drive success across multiple locations. This role offers a flexible schedule and an exciting opportunity to engage with diverse clients and team members through daily territory travel, ensuring smooth store operations and outstanding customer support. If you thrive in delivering excellent customer service, this position is perfect for you! You'll play a vital role in maintaining store efficiency, supporting client needs, and fostering positive relationships while traveling across your designated territory. Responsibilities Interact with customer's employees, their management personnel and their customers on a daily basis providing best in class levels of customer service Adhere to program directives as communicated by client and customer Provide Sales and Marketing Support to customer Provide Customer training as required Assist customers in ensuring recommended consumables are in stock. Tasks include supporting organization, cleanliness, and inventory management of consumables Perform basic equipment and software installation, removal, product and site aesthetics/cleaning, and project-related activities Evaluate equipment condition and provide reports Interact and work with internal field representatives to ensure best in class service Maintain professional appearance based on Company policy Follow proper safety procedures at all times Travel to multiple customer locations on a daily basis Perform daily data entry into multiple applications as required Schedule customer visits according to a variety of indicators and at the direction of our customers' needs

REQUIRED

High School diploma or equivalent 3-5 year customer service Outgoing personality 1 year of administration experience Excellent driving record Technical aptitude with cell phones and internet •

Travel Requirements:

Employees will be provided with a vehicle, cell phone, gas reimbursement, and credit card for travel expenses and are expected to visit stores daily.

PREFERRED

iPhone and Google Workspace Suite knowledgeable Experience with daily travel that includes long distances 1 year of retail or merchandising field service experience

Pay:

$18.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Do you have a High School Diploma or equivalent? Are you tech savvy with iPhones? Are you okay with daily travel and do you have a good driving record over the past five years? Do you have 3+ years of customer service experience?

Work Location:

On the road