We are looking for a detail-oriented Front Desk Coordinator to support release of information activities for a healthcare team in Owensboro, Kentucky. This Long-term Contract position focuses on managing document request workflows, upholding privacy and compliance standards, and ensuring accurate billing for completed requests. The ideal candidate brings strong administrative judgment, can manage a steady daily workload, and communicates professionally with internal teams and external requestors.

Responsibilities:

• Coordinate incoming release of information requests and move each case through completion with accuracy and urgency.
• Review documentation to ensure every request meets applicable regulatory and privacy requirements before records are released.
• Prepare and process invoices tied to fulfilled requests while maintaining organized supporting documentation.
• Track daily productivity and manage a consistent request volume within established turnaround expectations.
• Serve as a front-line administrative contact for request status updates, intake questions, and related follow-up.
• Maintain accurate records in designated systems and update request details to support reporting and audit readiness.
• Work closely with team members and operational partners to address backlogs, coverage needs, and shifting priorities.
• Escalate incomplete, unclear, or non-compliant submissions to the appropriate stakeholders for resolution.