What You'll Do Configure Rating Modules:

Analyze freight execution profiles and configure rate structures in our systems to match complex, high-value customer contracts.

Data Manipulation & Integrity:

Perform heavy file preparation and manipulation using the Microsoft Suite (Excel-heavy) to translate customer awards into live pricing.

Cross-Functional Collaboration:

Act as a central hub between Pricing, Billing, Sales, and Customer Service to ensure seamless communication and execution.

Technical Problem Solving:

Investigate and resolve \"no-rate\" errors and billing discrepancies with a sense of urgency, often requiring same-day resolution.

Financial Safeguarding:

Manage and audit rate implementations to prevent errors that directly impact our financial reporting and bottom line maintaining our financial integrity.

System Management:

Maintain and update rates across both internal Werner systems and external customer portals to ensure alignment with business rules.

Essential Job Functions Implementation:

Manage and implement large-scale customer awards based on specific load execution requirements.

Communication:

Maintain clear, concise documentation of rate modifications and research findings within internal systems.

Analytical Problem-Solving:

A root-cause mindset. Determine why the issue occurred and how to prevent it.

System Optimization:

Assist management in the development and enhancement of rating systems to improve efficiency and accuracy.

Technical Support:

Serve as the point of contact for internal and external stakeholders regarding rate administration inquiries and troubleshooting.

Reporting:

Generate official rate agreements to finalize publications for Werner Enterprises. Analyze rate discrepancies and collaborate with partner departments to resolve Perform other duties as assigned by supervisor In-Person. Timely and regular attendance according to the scheduled shift as determined by supervisory personnel We are seeking a detail-oriented problem solver who thrives on being challenged. Our ideal candidate is a tech-savvy Excel power user who doesn't just identify issues—they uncover the root cause to build long-term solutions. You should possess a strong sense of ownership, a drive to meet same-day deadlines, and a collaborative spirit that allows you to partner effectively across departments to keep our financial engine running smoothly

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong Excel skill; functions including but not limited to V-look ups, pivot tables, true/false statements, formulas and formatting.
Strong typing skills - alphanumeric data entry
Strong communication and decision-making skills, reasoning and problem solving with the ability to work under pressure and meet deadlines.
Excellent organization skills, with the ability to prioritize workload, work independently and in a team environment to achieve goals.
Knowledge of transportation industry and terminology. Usually gained through practical experience and on-the-job training.
Knowledge of customer service policies and practices.

EDUCATION AND EXPERIENCE

Bachelor's degree or equivalent experience required.
1 to 2 years customer service experience preferred.
1 to 2 years of transportation experience preferred.
1 to 2 years Transportation System (AS/400) experience preferred.

PHYSICAL REQUIREMENTS

Seeing and hearing: Read documents, computer screen answer phones, 75-100 % Communicate in person. Standing and walking. 0-24 % Climbing, stooping, squatting, and kneeling. 0-24 %

Dexterity:

utilizing phone, typing, and writing. 75-100 % Lift more than 10 pounds. 0-24 %\n& #xa; We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage. Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age. By clicking \"Submit\" you are expressly consenting to our Privacy Policy (available at https: //www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (\"Werner\") contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. 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