Receivable Specialist at Headstart Warranty Group Receivable Specialist at Headstart Warranty Group in Hurst, Texas Posted in about 3 hours ago.

Type:

full-time Receivables Specialist Receivables & Collections Monitor outstanding dealer receivables, unpaid balances, and contracts that have not been funded. Contact dealers and agents regarding outstanding payments and follow up until payment is received. Track payment commitments and follow up on past-due accounts. Work with dealers on payment arrangements within company guidelines when necessary. Reconcile dealer payments and remittances and identify discrepancies. Document collection activity and escalate unresolved payment issues when necessary. Funding Monitor contracts and batches awaiting funding. Follow up with dealers and agents regarding missing or incomplete funding. Research funding discrepancies and work with the appropriate teams to resolve them. Ensure payments are properly received and applied so contracts can move forward. Returned Payments & Chargebacks Run weekly Swypit reports to identify returned payments and chargebacks. Contact dealers when payments are returned or charged back and request replacement payment. Track outstanding returned payments and chargebacks through resolution. Contract Management Review contracts that are pending, incomplete, over 90 days old, voided, or require corrections. Monitor pending contracts and determine what is preventing them from becoming active. Investigate incorrect purchase dates, duplicate contracts, missing funding, incorrect contract statuses, and other discrepancies. Coordinate with the appropriate departments to resolve contract issues. Dealer & Agent Support Answer calls and assist dealers and agents with funding, payments, contracts, rates, login access, and company processes. Assist dealers interested in becoming a seller and guide them through the appropriate setup process. Answer questions regarding contracts, coverage, rates, funding, payments, and processes. Customer Service Support Answer calls and assist Customer Service Representatives with contract and cancellation questions as needed. Voids & Cancellations Work with the appropriate teams to void contracts that do not meet company requirements. Assist with contract cancellations and related issues when necessary. Dealer Setup Set up new dealer profiles, rates, commissions, and login access. Obtain and review W-9 forms and dealer agreements. Ensure required dealer information and documentation are complete. Claims Support Assist dealers and repair facilities in determining whether a contract is active and whether repairs can proceed. Review and maintain the Agent Guarantee Smartsheet as needed. Reporting & Account Monitoring Run and review reports to identify outstanding receivables, unpaid batches, pending contracts, returned payments, chargebacks, and other account or contract issues. Identify items requiring follow-up and track them through resolution. Communication Communicate professionally with dealers, agents, repair facilities, Customer Service, Claims, Accounting, and other internal departments. Maintain clear documentation of payment, funding, contract, and collection activity. Problem Solving Investigate payment, funding, contract, and account discrepancies. Determine the appropriate resolution and coordinate with other departments when necessary. Processes & SOPs Help create, document, and maintain procedures and SOPs related to receivables, collections, funding, contracts, and dealer processes. Help ensure contracts, payments, and related processes are handled consistently. Additional Responsibilities Perform other duties, projects, and responsibilities as assigned based on departmental and business needs. Assist with new processes, projects, reporting, or responsibilities as the position and company needs evolve.

Compensation & Benefits Annual Salary:

$45,000 Medical Insurance Dental Insurance Vision Insurance Paid Time Off (PTO) Additional company benefits may be available in accordance with company policies and eligibility requirements.