Med Spa Manager - Medical Aesthetics & Wellness Synergy Wellness 360 Scottsdale, AZ Job Details Full-time 21 hours ago Benefits Paid time off Parental leave Employee assistance program Employee discount Professional development assistance Qualifications Vendor relationship building Business development management Customer communication HIPAA Productivity software Clinical confidentiality policies POS systems Full Job Description Med Spa Manager Synergy Wellness 360 |

Scottsdale, AZ Job Type:

On-Site About Synergy Wellness 360 Synergy Wellness 360 is a physician-led wellness and aesthetic destination in Scottsdale focused on aesthetic medicine, wellness, longevity, regenerative medicine, medical weight management, and personalized patient care . Our services include aesthetic injectables, medical weight loss, IV therapy and NAD+ infusions, hormone optimization, peptide therapy, skin rejuvenation, laser and body contouring treatments, regenerative medicine, and advanced BTL technologies. We are seeking an experienced, motivated, and results-driven Med Spa Manager to oversee the day-to-day operations of our Scottsdale location and help build an exceptional patient experience while driving business growth. Position Overview The Med Spa Manager will be responsible for the overall operational, administrative, sales, and customer experience functions of the med spa. This individual will work closely with providers, injectors, aestheticians, front desk staff, vendors, and leadership to ensure the practice operates efficiently, delivers a luxury patient experience, and achieves its operational and revenue goals. The ideal candidate has previous med spa, aesthetics, wellness, dermatology, plastic surgery, or healthcare management experience and understands both the clinical environment and business side of a successful aesthetic practice. Key ResponsibilitiesMed Spa Operations Oversee daily operations of the Scottsdale med spa. Ensure the facility is organized, professional, clean, and operating efficiently. Manage daily schedules, staffing, patient flow, and operational needs. Establish and maintain efficient policies and procedures. Monitor inventory, supplies, products, and equipment. Coordinate with vendors and manage vendor relationships. Ensure appropriate supplies and products are available for scheduled treatments. Assist with implementing new services, technologies, memberships, and promotions. Team Management Recruit, onboard, train, and manage front desk and med spa staff. Help build and maintain a high-performing team. Create staff schedules and coordinate coverage. Conduct regular team meetings and training. Monitor employee performance and provide coaching when needed. Establish clear expectations for professionalism, customer service, and productivity. Foster a positive, accountable, and collaborative work environment. Patient Experience Ensure every patient receives a professional, personalized, and high-end experience. Handle patient concerns and resolve issues promptly and professionally. Monitor patient feedback and identify opportunities to improve the patient experience. Ensure appropriate follow-up with patients after consultations and treatments. Help create a strong patient retention and rebooking strategy. Maintain a concierge-level experience from consultation through follow-up. Sales & Business Development Drive revenue growth through services, packages, memberships, retail products, and patient retention. Monitor daily, weekly, and monthly sales performance. Track key performance indicators including revenue, bookings, conversion rates, rebooking, retention, memberships, and average patient spend. Train and coach staff on consultations, treatment recommendations, upselling, cross-selling, and closing. Develop strategies to increase new patient acquisition and existing patient retention. Follow up with leads and prospective patients to convert consultations into treatments. Identify opportunities for new services, promotions, partnerships, and community outreach. Support marketing initiatives, events, open houses, and promotional campaigns. Aesthetic & Wellness Services Maintain strong working knowledge of the services offered at Synergy Wellness 360. Understand aesthetic and wellness treatments well enough to confidently communicate services to patients. Coordinate with injectors, providers, aestheticians, and technicians to ensure smooth patient flow. Help educate front desk and administrative staff regarding services, memberships, packages, and promotions. Support the successful launch and promotion of new treatments and technologies. Compliance & Administration Maintain appropriate patient privacy and confidentiality. Ensure staff follow company policies, procedures, and applicable healthcare requirements. Maintain accurate operational and administrative records. Monitor documentation and workflow processes. Coordinate with leadership regarding operational issues, staffing needs, and business performance. Assist with budgeting, purchasing, payroll coordination, and expense management as needed. Qualifications 2+ years of management experience in a med spa, medical aesthetics, dermatology, plastic surgery, wellness, or healthcare environment. Proven experience managing a team. Strong understanding of med spa and aesthetic operations. Experience with Botox, dermal fillers, skincare, laser treatments, body contouring, wellness services, or similar aesthetic services preferred. Strong sales and business development skills. Experience tracking revenue, KPIs, memberships, conversion rates, and patient retention preferred. Excellent customer service and communication skills. Strong leadership and problem-solving abilities. Highly organized and detail-oriented. Comfortable working in a fast-paced, patient-facing environment. Professional, polished, and personable demeanor. Ability to manage multiple priorities while maintaining attention to detail. Proficiency with scheduling systems, POS systems, CRM software, Microsoft Office/Google Workspace, and other practice-management technology. Knowledge of HIPAA and healthcare privacy requirements. Ability to work collaboratively with physicians, nurse injectors, aestheticians, front desk staff, and other healthcare professionals. Ideal Candidate We are looking for a hands-on manager who can run the business, lead the team, and create an exceptional patient experience. The ideal candidate is not simply an administrator. You should be comfortable managing people, monitoring performance, speaking with patients, supporting sales, solving operational problems, coordinating vendors, and taking ownership of the day-to-day success of the med spa. You should have a strong understanding of the medical aesthetics and wellness industry , be commercially minded, and be comfortable working toward measurable growth goals. Compensation Competitive compensation based on experience and qualifications.

Benefits:

Employee assistance program Employee discount Paid time off Parental leave Professional development assistance Application Question(s): How many years of experience do you have managing a med spa, aesthetics clinic, or similar healthcare/wellness facility? Please describe your management responsibilities. What is your experience managing med spa operations, including staff scheduling, inventory, client experience, sales, memberships, vendor coordination, and daily clinic operations? Have you been directly responsible for both team management and revenue/sales performance in a med spa or medical aesthetics business?

Work Location:

In person