The Member Services Director creates and implements membership strategies that support recruitment of new members and retention of existing members; creates a culture focused on belonging, models relationship-building skills (including Listen First) in all interactions; fosters a climate of innovation and resolves problems to ensure member satisfaction. Supervising a department that is the first point of contact for our members and visitors, they will play an integral part in creating a positive and lasting impression of our organization through leadership of the member services representatives. They will accept and display the character values of caring, honesty, respect, and responsibility.

Qualifications:

• A Bachelor's Degree in Hospitality, Liberal Arts, Business, Organizational Development, Psychology or equivalent
• Minimum 3 years' experience in hospitality or member services
• Rich history of Customer Service, Communication and Sales Skills, Team Leadership and Project Management success
• Proven track record of developing authentic and meaningful relationships with others
• Ability to establish and maintain collaborations with community organizations
• The ability to make decisions and manage conflicts
• Requires a flexible schedule to maintain consistency and productivity for this department, which runs 7-days a week
• Ability to push, pull, carry, or lift 50 lbs.

on an occasional basis