Commercial HVAC Service Dispatcher The HVAC Company Mesa, AZ Job Details Full-time $26 - $30 an hour 2 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Computer operation Microsoft Outlook Phone communication Service scheduling Team scheduling Client relationship development Attention to detail Cross-functional communication Office phone management Time management Full Job Description Job Overview We are seeking an energetic and detail-oriented Commercial HVAC Service Dispatcher to coordinate and streamline service operations. In this vital role, you will serve as the communication hub between clients, technicians, and suppliers, ensuring efficient scheduling, dispatching, and tracking of service calls. Your proactive approach will help optimize workflow, enhance customer satisfaction, and support the overall success of our service department. What You Will Do Our Commercial HVAC Service Dispatcher is responsible for the following: Learn the Commercial HVAC business and how to prioritize customer calls. Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field. Record and report results on completed jobs by technician to client & account manager. Audit information listed in jobs to determine information is accurate regarding type of service and equipment to assign to the appropriate technician. Manage the dispatch board by monitoring technicians' progress throughout their day and keeping in communication with customers including delays, adjustments and/or reschedules. Answer incoming requests from departments via email, phone, Teams chats, etc. Other daily duties as directed. Work Schedule This is an in office full-time position with a schedule of Monday through Friday from 7:30am-4pm.

Position Requirements:

This position requires 1+ years of related experience in dispatch and phone customer service. Dispatch or similar skills to communicate with customers, send technicians to appointments/jobs, follow up on work completed, schedule jobs etc. Ability to multi-task while meeting demands and time commitments. Good time management skills. Works well under pressure. Basic computer skills. Familiar with Microsoft Office and Outlook. Any type of dispatch computer system software is also helpful. Communicate effectively with internal team members and customers. Have past success with a company completing tasks on time and meeting deadlines. Attention to detail is a must. Positive attitude!

Pay:

$26.00 - $30.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person