We are seeking a reliable and customer-focused HVAC Customer Care Representative / Dispatcher to join our team. This role is the first point of contact for our customers and plays a critical part in coordinating technicians, scheduling service calls, and delivering exceptional customer service. The ideal candidate is organized, calm under pressure, and thrives in a fast-paced environment. Key Responsibilities Answer incoming calls and emails professionally and courteously Schedule and dispatch HVAC service technicians efficiently Communicate job details, updates, and changes to technicians and customers Handle customer questions, concerns, and complaints with professionalism Create, update, and close service tickets in dispatch software (e.g., ServiceTitan or similar) Verify customer information, service locations, and job priorities Monitor technician progress and adjust schedules as needed Collect payment information and assist with billing questions when required Maintain accurate records and notes for each service call Support office and management staff as needed Qualifications Previous dispatcher or customer service experience (HVAC or trades preferred) Strong communication and multitasking skills Ability to remain calm and professional in high-volume or urgent situations Proficient with computers, phones, and scheduling software Strong attention to detail and organizational skills Reliable, punctual, and team-oriented Preferred Experience HVAC, plumbing, electrical, or construction industry experience Dispatch software experience (ServiceTitan, Housecall Pro, or similar) Bilingual (English/Spanish) a plus What We Offer Competitive pay based on experience Paid training Health benefits (if applicable) Paid time off and holidays Growth opportunities within the company Supportive, team-oriented work environment

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person