Ambulance Dispatch Supervisor

Ambulance Dispatch Supervisor Brea, CA Job Details Full-time $30.00 - $34.07 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Resource allocation Emergency dispatch experience Shift management Mid-level High school diploma or GED Supervising experience Quality assurance EMT experience Decision making Staff training Associate's degree Escalation handling Leadership Healthcare compliance Staff development Performance evaluation Full Job Description The Ambulance Dispatch Supervisor oversees daily operations of the EMS dispatch center, ensuring efficient, accurate, and timely coordination of emergency and non-emergency medical transport services. This role supervises dispatch personnel, maintains compliance with protocols, and supports high-quality patient care through effective communication and leadership.

PLEASE ONLY APPLY IF YOU HAVE AMBULANCE, 911 DISPATCH OR EMT EXPERIENCE. 12

hour shifts with OT after 8-hours, and paid lunch. Key Responsibilities Supervise and support dispatch staff during assigned shifts Monitor call handling, dispatch accuracy, and response times Ensure compliance with local, state, and federal EMS regulations Coordinate ambulance deployment and resource allocation Provide training, coaching, and performance evaluations for dispatchers Handle escalated calls and critical incidents as needed Maintain dispatch logs, reports, and quality assurance records Collaborate with EMS crews, hospitals, and public safety agencies Employment Benefits Paid weekly Health, dental, and vision insurance Paid time off and holidays 401(k) plan with employer match Ongoing training and professional development Work Environment 24/7 dispatch center environment Must be available for evenings, weekends, and holidays as needed Fast-paced, high-stress setting requiring focus and adaptability In person High school diploma or GED required; Associate's or Bachelor's degree preferred Minimum 3-5 years of EMS dispatch experience (Preferred) Prior supervisory or leadership experience preferred Certification in Emergency Medical Dispatch (EMD) required (or ability to obtain) Strong knowledge of dispatch systems, CAD software, and radio communications Excellent communication, decision-making, and multitasking skills Ability to remain calm and effective in high-pressure situations