Plumbing Dispatcher Cupertino Plumbing Inc. - 5.0 Campbell, CA Job Details Full-time $32 - $42 an hour 5 hours ago Benefits Health insurance Paid time off Vision insurance Qualifications Interpersonal skills Phone communication Attention to detail QuickBooks Office management Field service management software

Full Job Description Job Title:

Plumbing Dispatcher / Office Coordinator Cupertino Plumbing — Campbell, CA Job Summary Cupertino Plumbing is looking for an organized, proactive Dispatcher/Office Coordinator to keep our technicians scheduled, our customers informed, and our day-to-day office operations running smoothly. This role is the hub between the field and the office — managing ServiceTitan scheduling, fielding customer calls, tracking our service vehicles, and lending a hand with light bookkeeping and marketing tasks. It's a great fit for someone who's detail-oriented, comfortable juggling phones and software at the same time, and wants a role with some variety beyond pure dispatch. Responsibilities Coordinate daily scheduling, routing, and dispatching of plumbing technicians using ServiceTitan Answer and manage incoming customer calls, texts, and emails — booking jobs, relaying updates, and keeping customers informed on arrival windows Track and update job status, technician notes, and customer records in ServiceTitan Monitor our service fleet through ATT Fleet Management — vehicle locations, maintenance reminders, and basic fleet reporting Support light accounting tasks: invoice follow-up, AR/AP data entry, reconciling job costs, and assisting with day-to-day bookkeeping Help with marketing efforts — managing Google/Yelp reviews, posting to social media, and supporting local promotions or campaigns Maintain organized records of dispatch activity, customer interactions, and vehicle maintenance logs Qualifications Prior dispatch, scheduling, or office coordinator experience — home services or trades background a plus Experience with ServiceTitan or similar field service management software preferred Familiarity with basic accounting/bookkeeping (QuickBooks or similar) strongly preferred Comfort with social media platforms and basic marketing tasks a plus Strong phone etiquette and communication skills Highly organized, detail-oriented, and able to multitask in a fast-paced environment Reliable, professional, and a team player

Pay:

$32.00 - $42.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off Vision insurance

Work Location:

In person