Madera, California, 93636

About Us:

The Valley Children's Hospital Critical Care Transport team has stood as a beacon of mentorship, of community support, a dedicated care provider, and an educator since its inception over 40 years ago. With an unyielding commitment to delivering top-tier medical care, the Valley Children's Transport team has remained a steadfast presence for tertiary care centers. Our busy Transport team orchestrates the movement of over 1,200 critical care neonatal and pediatric patients annually, averaging a remarkable 3.1 life-saving transports per day. This dynamic team is comprised of extended practice RNs and RCPs, all adept at independently tending to the needs of critically ill and injured infants and children. Their actions are guided by rigorous policies and procedures, all under the oversight of a transport medical provider. Our NICU and PICU transport teams crisscross the landscape utilizing ambulances, helicopters, and fixed-wing aircraft to retrieve pediatric patients across the expanse of the San Joaquin Valley, the Central Coast, and the adjacent mountain communities, encompassing a region spanning 50,000 square miles. Within this mobile medical environment, our teams deliver cutting-edge, comprehensive intensive care services. These encompass a spectrum of advanced techniques, including high-frequency ventilation, the administration of nitric oxide, ECMO, and neonatal hypothermia, among a host of others.

Job Summary:

This position is accountable for receiving and directing information pertaining to the referral or consultation of neonatal and pediatric patients in a fast-paced, dynamic environment under specific time constraints to facilitate patient throughput through Valley Children's Healthcare. The Access Center is the referral source for all interfacility referrals for inpatient care, telemedicine, specialty consults, ED transfers, critical care and trauma transport to and from Valley Children's Healthcare. The incumbant is responsible for dispatching transport teams, ambulances, and flight crews for critical care transport, and coordinating all non patient care activities in the Access Center. Responsibilities include handling multiple phone lines in a high volume call center, accurate computer data entry that includes patient registration into the electronic health record, transport and flight metrics, and assisting with other hospital processes/duties as assigned.

Qualifications:

Education High School Diploma/G.E.D. (required) Work Experience Minimum three (3) years Healthcare experience (required) Skills and Abilities Computer Skills Proficiency using computers and computer applications. Computer Skills Typing (45 wpm). Medical terminology

• Formal course work or competency gained through prior experience in a healthcare field preferred. High call volume with multiple phone line experience preferred. Experience using and inputting data into an electronic medical record preferred. Efficient data entry (detail oriented)
• Ability to document large amounts of data appropriately within time constraints. Teamwork
• Ability to work independently as well as within a team.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation Range:

$24.60

• $34.

05

Workshift:

Day (United States of America)

Position Exempt:

No FTE %: 86.25

Scheduled Weekly Hours:

34.5

Daily Hours:

11.5 Have Questions? Call Recruitment Services at 559-353-7071 or email us at recruiting@valleychildrens.org

Disclaimer:

Final compensation will be dependent upon skills and experience.

ALERT :

Valley Children's Healthcare has been made aware of malicious employment scams targeting candidates with false job offers and requests for personal information. Please stay vigilant. If you believe you've encountered a potential hiring scam claiming to be from Valley Children's Healthcare, please report it to Recruiting@valleychildrens.org. Job Details Career area Administrative/Clerical Position Type Full Time Date Posted 09/24/2026 Location Madera, CA 93636, United States Job ID JOB_POSTING-3-2777 About Valley Children's With more than 670 physicians and 3,500 staff, Valley Children's Healthcare delivers high-quality, comprehensive care to more than 1.3 million children across Central California. Our 358-bed stand-alone children's hospital and network of specialty care centers and primary care practices offer advanced pediatric services

• from cancer and blood disorders to heart care and neonatal intensive care, serving children with conditions ranging from routine to rare and complex. Beyond clinical care, Valley Children's is also a catalyst for community health
• partnering with schools, nonprofits and public agencies to expand access, promote wellness and support the long-term success of children and families throughout the region.