Service Order Dispatcher

Service Order Dispatcher Oxnard, CA Job Details Full-time $41,204 - $91,520 a year 1 day ago Qualifications Research Mid-level 3 years Dispatching Customer support ticket management Systems & applications support Associate's degree CompTIA Security+ Escalation handling

Full Job Description Location:

Oxnard Office Status:

Full Time Job Description:

Serves as a Help Desk Technician supporting

NSWC PHD

Consolidated Help Desk. Provide Tier 1 customer support services, including documenting, installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

Other responsibilities include:

Perform account maintenance including; allowing access to systems, disabling of dormant accounts and troubleshooting user logon problems on system within the command area of responsibility. Manage correspondence with end users; respond to requests for assistance in person, via phone, electronically. Track problems and resolutions; follow standard help desk procedures, research questions using available information resources, redirect problems to appropriate resource, identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions and log all help desk interactions in designated trouble ticket system. ECraft 01320

Education and Work Experience Requirements:

Due to the sensitivity of customer related requirements, U.S. Citizenship is required. Hold and maintain a Secret security clearance. AS Degree with 3 years of experience. Security+ certification is required.

Salary:

the expected salary range for this position is $41,204 to $91,520 but is subjected to change.

Security Clearance:

Secret