Technical Operations Dispatch, Self-Driving Tesla - 3.3 Palo Alto, CA Job Details Full-time $80,000 - $144,000 a year 1 hour ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications Data quality checks Feature validation testing Computer science Operational analysis Data visualization software proficiency Data analysis reporting Computer Science Software product demonstrations Bachelor's degree in Physics Tooling Software deployment Triage Data quality assurance Automation software Software implementation Shift management Git Mid-level Incident Escalation Improving operational efficiency Software installation Technical user customer support Dispatching Collaboration with product development teams Bachelor's degree in engineering Data quality monitoring Incident management operations support Issue tracking Version control systems Data reporting support Full Job Description What to Expect We are looking for a highly motivated, passionate and organized individual to join Dispatch, which is part of the Technical Operations Team and responsible for providing 24/7 support for the Tesla AI Team. This role has a significant impact on reaching our goal of Full Self-Driving by assisting Data Collection & Development teams by coordinating tests (including dev tests and A/B comparisons), compiling & communicating results, managing software rollouts to the global test vehicle fleet, troubleshooting issues and tracking them for resolution. What You'll Do Be part of the on-call schedule that guarantees 24/7 coverage for the test team and rapidly respond to incidents & emergencies, including structured shift handoffs across regions and time zones Assist in resolving issues related to vehicles, software installs/downloads, data upload, tooling outages, facilities and logistics or escalate to other stakeholders as needed Intake, triage and coordinate test requests from development team(s) for data collection, dev tests, and A/B comparisons, ensuring high data quality, rapid turnaround times and excellent reporting Monitor, oversee, and dispatch test operators to execute test requests across regions and time zones; track completion and operator feedback through to close Closely collaborate with the rest of the software organization to coordinate vehicle-level validation for software and hardware, including fleet software rollouts and allocation changes by platform, vehicle type, and region Coordinate & execute product demonstrations for internal & external stakeholders Proactively identify operational bottlenecks and drive improvements with a metrics & data-driven approach Closely collaborate with cross-functional teams to drive required tooling requests to implementation or create automations yourself (scripts, dashboards, and workflow improvements) What You'll Bring 2+ years of experience in autonomous vehicle testing and validation, technical/fleet operations, or equivalent industry Bachelor's Degree in Computer Science, Engineering, Physics, Math, or equivalent demonstrated skills, or equivalent experience Energetic about taking on hard problems and ability to thrive in a constantly changing environment Excellent work ethic, communication, attention to detail and collaboration skills Firefighter mentality, proactively identify issues and drive them effectively to resolution Experience with complex data analysis, visualization and presentation for data driven decisions Experience with Python, Grafana, and version control systems (Git) preferred Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $80,000 - $144,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.