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GM
Golden Mile Enterprises
Local/Regional Dispatcher
Career Insights for Dispatcher
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Scorecard
Based on California data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$53,202 / year median in California
+8% projected growth
Job Description
Job Overview We are seeking a dynamic and highly organized Local/Regional Dispatcher to coordinate transportation operations within our supply chain network. This vital role involves managing the dispatching of freight and vehicles, ensuring timely deliveries, and maintaining seamless communication between drivers, customers, and internal teams. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills, strong communication abilities, and a passion for optimizing road transportation operations. This position offers an exciting opportunity to contribute to efficient logistics processes and support our commitment to superior customer service. Duties Coordinate and dispatch freight vehicles across local and regional routes using vehicle dispatch software and transportation management systems such as Oracle Transportation Management. Monitor GPS and GIS (Geographic Information Systems) data to track vehicle locations, optimize routes, and improve delivery efficiency. Communicate proactively with drivers via multi-line phone systems, ensuring clear instructions, updates, and support throughout their shifts. Manage phone call traffic efficiently, handling inquiries related to shipments, delivery schedules, and customer service issues with professionalism and courtesy. Maintain accurate data entry for dispatch logs, shipping & receiving records, and internal communication documentation. Ensure compliance with DOT (Department of Transportation) regulations and safety standards during all dispatching activities. Collaborate closely with supply chain teams to coordinate freight movements, address logistical challenges, and improve overall transportation planning. Support fleet management by tracking vehicle maintenance schedules, managing freight loads, and ensuring adherence to scheduling deadlines. Experience Proven experience in road transportation operations or logistics dispatching within a supply chain environment. Familiarity with transportation management systems such as Oracle Transportation Management or similar platforms. Strong understanding of GPS technology, GIS mapping tools, and vehicle tracking systems. Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting. Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry and reporting purposes. Knowledge of DOT regulations related to freight transport and driver safety standards. Exceptional communication skills—both verbal and written—and phone etiquette for effective internal communication and customer service. Ability to analyze operational data to improve routing efficiency and resolve logistical issues promptly. Experience working with multi-line phone systems, logistics software like Vehicle Dispatch Software or Transportation Management Systems (TMS), and shipping & receiving procedures is highly desirable. Join us as a Local/Regional Dispatcher to play a key role in delivering excellence in transportation logistics! Your expertise will help streamline operations while supporting our commitment to safety, efficiency, and outstanding customer service in the vibrant world of road transportation management.