Plumbing Call Center Rep. & Dispatcher Arrow Plumbing & Drain Services, Inc. San Diego, CA Job Details Full-time $23 - $27 an hour 13 hours ago Benefits Paid time off Qualifications Computer operation Phone answering Interpersonal skills Phone communication Customer service Spreadsheets High school diploma or GED Productivity software Full Job Description The CCR/dispatcher supports the day-to-day operations of the company and is the primary point of contact for customers. The CCR/dispatcher answers the phone, obtains customer information, books and schedules calls, and addresses customer concerns. If an issue arises, the CCR/dispatcher will work diligently to solve the problem, to the customer's satisfaction. As part of this responsibility, the CCR/dispatcher will develop and manage reports and efficiently schedule and dispatch technicians to calls. This role requires the CCR/dispatcher to think critically to ensure they are dispatching the best fit technician for the call. A successful CCR/dispatcher must have the ability to function as a part of a team and be able to think creatively and critically. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Making sure that the phone is answered before the third ring and that the approved company greeting is used each time. Notify client ahead of time if the technician/plumber is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's satisfaction. Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity. Assist technicians with purchasing materials when needed Debrief technicians after each call Ensure payment is collected in a timely manner and assist with keeping Accounts Receivable to thirty days and under Call on unclosed leads and estimates Obey company Code of Ethics and the Team Rules Minimum Qualifications High school diploma/GED required Strong customer service skills Present and communicate professionally (written and verbal) Excellent interpersonal communication skills on a professional and technical level Strong knowledge of Microsoft Excel, Word and PowerPoint Telephone etiquette and working knowledge of email systems Bilingual a plus, not required

Physical Demands:

Ability to work in-office full-time schedule, this is not a remote position.

Working Environment:

Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Dress code is casual

Pay:

$23.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person