A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Vernon, CA Job Details Full-time $70,000 - $85,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Operational analysis Team supervision Supervising experience Data management Attention to detail Leading team collaboration initiatives Dispatch software communication Process management Analytics Full Job Description Position Overview Accelerate your career as an Operations/Dispatch Supervisor, where you will lead and optimize daily shipment, dispatch, and cargo transportation networks. In this dynamic, high-impact role, you will manage a team of specialists, streamline supply chain workflows, and directly drive organizational efficiency. If you are a proactive, detail-oriented leader passionate about driving team performance and delivering operational excellence, we want you on our team.
Key Responsibilities Team Leadership & Oversight:
Supervise, mentor, and evaluate a team of dispatchers and operations specialists to ensure peak performance and accountability.
Dispatch & Shipment Coordination:
Oversee the scheduling, routing, and monitoring of daily freight movements to guarantee seamless, on-time execution.
Process Optimization:
Analyze operational workflows and key performance indicators (KPIs) to eliminate bottlenecks and implement continuous efficiency enhancements.
Escalation & Problem Resolution:
Serve as the primary point of contact for complex transit, logistics, and driver issues, coordinating rapid cross-functional solutions.
Resource & Capacity Management:
Optimize asset utilization, driver schedules, and carrier networks to balance workload and maximize profitability.
Documentation & Data Integrity:
Ensure precise team maintenance of operational records, shipping transactions, and billing data within company systems.
Regulatory Compliance:
Enforce strict adherence to company policies, safety standards, and regional transportation regulations.
Qualifications & Skills Leadership & Management:
Proven ability to lead, motivate, and manage a team in a high-volume, deadline-driven environment.
Organizational Excellence:
Exceptional multitasking and prioritization skills with a sharp focus on operational timelines.
Strong Communication:
Advanced interpersonal skills to collaborate effectively with internal executives, external stakeholders, and drivers.
Analytical Problem-Solving:
A structured, data-driven approach to troubleshooting operational friction and managing metrics.
Agility:
Ability to make quick, critical decisions and adapt swiftly to shifting priorities in a high-energy corporate environment.
Industry Acumen:
Deep understanding of logistics networks, dispatch software (TMS), and corporate operational processes.
Preferred Qualifications Industry Experience:
3+ years of experience in logistics, transportation, dispatch, or supply chain operations, with at least 1 year in a supervisory or team lead role.
Language Skills:
Bilingual fluency in Chinese and English is strongly preferred.
Pay:
$70,000.00 - $85,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance
