Dispatch

Summary :

The Dispatcher is responsible for the real-time tracking, coordination, and oversight of in-house delivery drivers. This position plays a critical role in ensuring timely and efficient delivery and pick-up operations, maintaining communication with stakeholders, and managing resources efficiently to uphold the highest standards of customer service.

Essential Job Functions :

Real-time Tracking:

Use the Descartes OnDemand system to monitor the location and performance of delivery drivers in real-time.

Exception Management:

Promptly address logged Exceptions and Deviations, verifying details with Drivers as exceptions are noted.

Post-Route Checks:

Validate the presence of exception-logged materials, rejected materials, RMA returned items, and picked-up PO materials as Drivers complete their routes.

Delivery Oversight :

Ensure timely deliveries and pick-ups in line with management goals and expectations.

Route Management:

Efficiently assign pick-up stops, aiming to optimize resources, reduce overtime, and boost performance.

Stakeholder Communication :

Provide timely updates to internal and external parties regarding delivery ETAs and sequences.

Software Management :

Ensure drivers correctly utilize company-issued software, including Descartes MobileLink and UKG timecard. Perform other duties assigned. Work mandatory overtime as needed

Qualifications:

Minimum of 5 years in a warehouse environment OR 2 years in a delivery vehicle dispatching operations environment. Experience coordinating across multiple branches. Background in the Construction or Electrical Supplies industry preferred. Strong communication skills and proficiency in English. Basic math skills. Ability to lead and coordinate teams. Critical thinking and problem-solving capabilities. Effective time management and task prioritization skills. Attention to detail and organizational aptitude. Exhibits a strong sense of urgency, with proactive communication skills and a focus on action-oriented solutions Self-motivated and capable of working independently, adept at quick thinking and providing timely responses to unforeseen situations that may arise during a Driver's route

Supervisor Responsibilities :

None Physical Demands:

While performing the duties of this position, the employee is frequently required to lift or pull up to 30 pounds, sit, communicate, reach, manipulate objects, tools, or controls, climb ladders or onto trucks, and/or operate wire cutting machinery and forklifts. The position requires mobility, manual dexterity, and coordination 50% of the time. This position requires employees to walk on concrete or other hard floor (sometimes uneven) surfaces; stand continuously; pull heavy items in a warehouse or yard; load and unload trucks from ground level or a platform. There will be repetitive use of hands/manual dexterity; repetitive climbing; continuous repetitive kneeling and reaching overhead, above shoulder, and below shoulder; twisting and bending.

Working Conditions:

Office or warehouse environment. May be exposed to dust, heat or cold, and other environment seasonal changes.

Pay:

$22.00 - $37.00 per hour

Work Location:

In person