A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
LiveTrends Design Group is a recognized leader in the global home décor industry, bringing inspiration, creativity, and joy to more than 13 million homes each year. By blending the timeless beauty of Nature with the power of Art, we create distinctive products and experiences that are redefining the home décor landscape across North America and Europe. Driven by innovation, exceptional design, and a passion for excellence, our brands: LiveTrends, Urban Jungle, and BeYou…are trusted by many of the world's leading retailers, including Lowe's, Target, Costco, Kroger, Trader Joe's, Wegmans, Publix, and more. Just as importantly, we've built a workplace culture as remarkable as the products we create. LiveTrends was recently recognized as a Top Workplace and earned additional Top Workplace Culture Excellence Awards for Leadership, Purpose & Values, Innovation, Employee Appreciation, and Professional Development...an achievement that reflects our commitment to developing great people, fostering creativity, and building an environment where employees can thrive. At LiveTrends, we're not just creating products for homes...we're creating opportunities for talented people to grow, innovate, and make a meaningful impact every day.
Requirements:
POSITION OVERVIEW
The dispatcher serves as the primary point of contact between LiveTrends box truck drivers and internal or external customers. The dispatcher will collect and organize information from our internal systems and stakeholders to make the most beneficial plans and routes to further the company's goals. They will provide timely updates to customers when needed, especially when plans change.
ACCOUNTABILITIES
Develop processes to facilitate smooth pickups and deliveries and improve communication between the dispatcher, drivers, and customers. Create a daily list of work duties for Drivers, including expected ready times, arrival sequences, general count information and any relevant reference information. (ex. Purchase Order numbers or Transfer Request numbers) Resolve any issues that drivers may face daily that the drivers are unable to solve themselves. Coordinate directly with the company's vendors and customers about the timeline of pickups or deliveries to ensure all needs are being met to the best of our ability. Collect, organize, and review required information to create and maintain a daily movement schedule that is published for internal customers and utilized to create daily work duties. Collaborate with other members of the logistics department when third-party assistance is needed to execute the movements required by the company on a given day. Travel off-site to assist drivers and meet with vendors as needed. Maintain up-to-date contact information for internal and external stakeholders. Maintain informal inventory of LiveTrends owned carts and other materials that we lend to vendors for material movement. Work with the logistics manager on training and coaching opportunities for Drivers as well as other internal operators if appropriate. Coordinate scheduled and non-scheduled maintenance with the maintenance supervisor. Maximize driver work efficiency during "slow" periods. Prioritize often delayed tasks such as truck washing, detailing, and maintenance. Offer the drivers time to other internal parties if help is needed elsewhere. Functional backup for box truck drivers. Maintain forklift certification to assist in loading/unloading trucks and material movement. Coordinate delivery and pickup of CC branded carts. Unnamed tasks or duties that may arise with the growth of or changes within the company. Skills & other requirements: Requires a valid driver's license and background check. Must be highly detail oriented. Must complete company certification for Electric Pallet Jack use. Must be able to sit, stand, and walk for extended periods of time. Ability to communicate effectively and professionally in all settings. Basic understanding of Microsoft Excel, Tables, PivotTable, and SAP BusinessOne.
