Coffey Bros. Moving, a local favorite and 5 Star Rated Moving Service is looking for a dedicated Fleet & Dispatch Manager to continue our good work in the community by actively managing the quality service provided by our stellar five star moving teams, and by maintaining the highest standards of safety and reliability of our moving fleet (Box Trucks <26,000lbs) to maximize operational readiness and customer service satisfaction. As a Fleet and Dispatch Manager, you will be responsible for many areas of the dispatch operations including; hiring, dispatching, directing, coordinating/scheduling moving jobs/personnel, customer service claims/complaints/negotiations, job closeouts, supply & equipment inventory and other resources assigned to move projects. The ideal candidate must have completed some college and have had 3 years of previous management experience in logistics type work with a proven ability in leadership and upholding quality customer service. Fleet and Dispatch Managers are responsible for Managing Moves (service teams, fleet, equipment, customers). Maximizing Revenue, Quality Control, Loss Prevention.
Essential Duties & Responsibilities:
Daily Closing Truck Inventory of materials and equipment Daily Fleet Logs/Reporting Daily/Nightly Driver and Truck Checks ins / outs Schedule repairs and routine maintenance for trucks Producing and Maintaining fleet damage, repair and maintenance logs Demonstrate a commitment to safety and ensure that all trucks are compliant with ILCC, DOT, and FMCSA regulations. Provide quality assurance
- ensure on-time performance to jobs, minimize crew wait times, and maintain productivity.
Manage daily scheduled projects including assigning personnel Management of Equipment; fleet and moving equipment/supplies Record Keeping of projects including attendance and employee performance. Order/Reorder Supplies and restock trucks Hiring; interview, screen and train new hires Manage GPS fleet tracker to ensure jobs are running on schedule, screen trips for driver misconduct and keep customers informed with any delays. Work well with others and assist movers on jobs at times of short staffing. (must be able to lift 75lbs or more) Provide ongoing leadership and coaching regarding document training, service quality, reliability, productivity, and accountability. Handle disciplinary concerns and take corrective action. Weekly Schedule Monday
- Saturday 6:30am
- 5pm or last truck in (flex off day offered during the week) Must be available to work up to 7 consecutive days straight during rush week.
Able to lift and carry 75lbs or more up and down stairs and for long distances up to 8 hours (only when needed and at times of labor shortage).
REQUIREMENTS
- Must be Physically Fit and able to jump on/off trucks and carry large items
- Previous experience with fleet management in the transportation industry.
- Must have at least 3+ years of verifiable Dispatch Supervisor experience.
- Must have a valid driver's license with clean MVR last 3 years.
- Must have experience driving straight box trucks up to 26'ft Box <26,000lbs
- Non CLD
- Must have the flexibility to be available on weekends and day/evening hours .
- Excellent communication skills; aims for transparency between the sales team, customers, and crew members to keep all parties informed and on the same page.
- Leadership skills including coaching, facilitation, and team building.
- Good computer-operating skills.
- Ability to multitask, maintain composure, and find resolutions during high-pressure situations.
- Bachelor Degree Preferred
- High school diploma or equivalent coupled with 4+ years of relevant experience.
PREFERRED QUALIFICATIONS
- Familiar with Verizon Fleetmatics, or other equivalent fleet tracking programs.
- Familiar with Microsoft Office or Google Suite applications.
Compensation Package:
base pay with bonus structure for the right candidate to easily make up to $90,000 in the first year.
Compensation disclaimer:
CBM has the right to adjust the base pay listed above to match the skill level and qualification of the candidate.
Job Type:
Full-time Pay:
$65,000.00
00 per year
Benefits:
Dental insurance Health insurance Paid time off Application Question(s): This is an in offfice every day with
NO REMOTE
work available. Please respond with "Yes I understand this is daily in office work" Are you able to lift and carry 75lbs+ up and down stairs, on and off a truck and for long distances? This position has a Saturday requirement, are you able to commit to regular work on Saturdays? Do you have experience in client negotiations? Do you have previous experience being in charge of crews or jobs still working even after business hours dealing with and managing staff after work from home? Do you have experience driving box trucks? <26,000lbs Can you identify and skill assess other's on Truck Driving safety and hiring? What do you look for? Do you have experience in hiring laborers? What do you look for? Do you have experience in hiring drivers? What do you look for?
Work Location:
In person