A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
AI Dispatch Strategist Del-Air Heating & Air Con - 2.9 Lake Mary, FL Job Details Full-time 1 hour ago Qualifications Customer communication Data interpretation AI-driven automation
Full Job Description AI Dispatch Strategist Department:
Residential Operations Reports To:
Manager, Performance & Compliance Position Summary The AI Dispatch Strategist is responsible for overseeing and optimizing the company's AI-powered dispatch platform to maximize technician productivity, service capacity, revenue opportunities, and customer experience. This role focuses on monitoring AI-generated assignments, validating dispatch decisions, identifying scheduling opportunities, and strategically managing the dispatch board to ensure efficient daily operations. Rather than manually dispatching technicians, the AI Dispatch Strategist serves as the operational decision-maker—analyzing real-time data, anticipating changing conditions, and partnering with Center General Managers and field leadership to drive operational performance and profitability. Key Responsibilities Monitor and optimize the AI dispatch board throughout the day. Validate AI technician and Residential Sales Consultant (RSC) assignments for accuracy and efficiency. Identify production gaps, scheduling conflicts, and capacity opportunities to maximize daily performance. Prioritize same-day service opportunities and strategically adjust schedules when needed. Ensure revenue opportunities are accurately identified and routed to the appropriate RSC. Oversee AI-driven customer communications, escalating exceptions to the human support team when necessary. Collaborate with Center General Managers and field leadership to support call count, productivity, profitability, and customer satisfaction goals. Monitor operational trends and escalate technology or workflow issues to improve overall performance. Maintain real-time awareness of technician availability, workload, and dispatch efficiency across assigned markets. Qualifications Required Strong analytical and problem-solving skills Excellent organizational and time management abilities High attention to detail Ability to thrive in a fast-paced, data-driven environment Comfortable working with AI technology and operational software Preferred Experience with dispatch or scheduling software Experience in AI-assisted operations Knowledge of service operations, logistics, and performance metrics Success Measures Performance is measured by operational outcomes, including: Technician productivity and utilization Dispatch board efficiency Schedule optimization Revenue opportunity generation AI assignment accuracy Same-day service completion Customer experience and first-call resolution Monthly call count and profitability performance Why Join Del-Air? This is an exciting opportunity to work at the intersection of AI, logistics, and operations , helping shape the future of residential service delivery. If you enjoy solving complex operational challenges, making strategic decisions based on data, and driving business performance through technology, we'd love to hear from you.
