Service Dispatcher Alltek Services - 3.5 Lakeland, FL Job Details Full-time $38,000 - $45,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Email customer support Management Phone communication Dispatching Supervising experience Desktop applications Customer support Productivity software Phone triage IT department experience Full Job Description Enjoy a Fast-Paced Professional Environment? Are you an Awesome Communicator and Great with People? Looking for the Opportunity to Work in a Key Role in the IT Industry ? We're one of the area's top Managed Technology Services Firms and we're looking for a Service Coordinator/ Dispatcher. We are seeking a motivated person with awesome people skills, strong communication abilities and, most importantly, the desire to help others and make a real difference when clients need assistance, to join our team. You'll work from our office inside the Cologix Data Center. Enjoy a full gym, movie theater room, ping pong table, and other awesome amenities at our new office. As Service Coordinator, you'll be the first person to receive and evaluate IT support requests via email, phone and/or other methods. You will develop the preliminary plan to assist clients and as Dispatcher, you'll assign Service Technicians and Engineers to perform IT support and maintenance. You'll enjoy frequent contact with customers, direct reports, peers, and vendors. The Service Coordinator/ Dispatcher position requires that you quickly identify user needs, help develop potential solutions and always maintain our high level of customer satisfaction. You'll be in one of the primary positions for our team so you must be a self-starter as well as a great problem solver.

The Service Coordinator/ Dispatcher Position:

Triage service requests sent in via phone and email - and assign to appropriate resources. Manage the daily workloads of technical staff members. Coordinate scheduling of installations and projects. Evaluate and prioritize IT support response and ensure service level compliance. Participate, conduct staff meetings, and assist in maintaining company records and client billing.

About Alltek Services:

We are a fast-growing IT company that was started in Lakeland in 2003. We have very low turnover for employees and clients, because we treat them like family. Our Box of Best Practices is our set of standards that we implement at all client sites, which helps us to be more efficient while keeping them secure and working optimally. As part of our Full-Time staff, you'll enjoy: Great pay Benefits Paid Time Off Company Provided Training Growth Opportunities with a proven industry leader

Qualifications, Skills and Experience Required:

3 or more years customer service experience 1-2 years previous supervisory experience preferred Experience in an IT related field Proven ability to multitask and make decisions in complex, dynamic work environment Ability to demonstrate proficiency with standard business software Ability to work as scheduled sitting, using a keyboard, and speaking on the phone Ability to pass background test

Job Type:

Full-time Pay:

$38,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Professional development assistance Vision insurance

Experience:

Client Services & Customer Support:

3 years (Preferred)

Supervisor:

1 year (Preferred)

Work Location:

In person