The Emergency Communications Operator (ECO) is a civilian position in which duties and responsibilities are performed under the direction of the Emergency Communications Supervisor. The ECO is responsible for answering 911 emergency calls as well as non-emergency calls that come into the center and for service to field personnel by way of a two-way radio under provisions set up by FCC, departmental orders and dispatch operating standards and requirements. Dispatches calls for police, fire and emergency medical service s of an emergency and non-emergency nature Monitors and dispatches police, fire and emergency medical activity Acknowledges and records the status of all units assigned to or transmitting on his/her frequency Checks the status of any unit on a traffic stop or any call where personal safety is a factor Disseminates information checks on persons, articles, and vehicles Records call disposition via computer terminal as advised by field units Coordinates the movements of law enforcement and fire rescue unitsin the field Maintains a working knowledge of the operation of the multi-frequency radio console Determines proper response to field units Researches information for field units Receives telephones calls for police, fire and emergency medical services and administrative needs Transfers calls of an emergency nature outside the city's jurisdiction to the appropriate agencies Provides callers with necessary assistance including transferring calls to proper departments, referring callers to proper agencies, and giving directions to streets and points of interest Receives requests for service from other agencies and/or first responders, takes appropriate action, and logs the information as required Receives and relays messages via telephone, computer and radio to facilitate communication between police, fire and the general public Interacts in a professional manner with the public and other agencies Maintains a working knowledge of department rules, regulations and procedures Faxes and teletypes information to other law enforcement agencies Enters data into CAD system Provides information to complainants in lobby Records caller via CAD and logs appropriate times Maintains working knowledge of computer terminals for

FCIC/NCIC/LINX

entries and other functions Operates NCIC, FCIC and LINX computer terminals Makes inquiries to Florida Department of Highway Safety and Motor Vehicles (DHSMV) for title and lien information Responds quickly to all incoming NLETS or AM messages and incoming messages directed to the department Puts out BOLO requests to field units, logs and files Assists other dispatchers in the performance of their duties Monitors electronic equipment and security devices. Notifies Emergency Communications Supervisor of any equipment malfunction or any calls of a serious, unusual, or life threatening nature Performs any other related duties as assigned Maintains ability to work weekends, holidays and shift work as required. High School Diploma or G.E.D. required Click Here for information on the Recruitment and Selection Process Valid State of Florida Driver's License with a good driving record Must have or achieve Florida Department of Health Public Safety Telecommunicator Certificate within one year of date of hire. Must pass job related testing