Overview:

The Public Safety Communications Center (PSCC) Dispatcher serves as a critical link between emergency responders, security personnel, fire services, law enforcement, and NASA operations. As the first point of contact for emergency and non-emergency communications, the Dispatcher is responsible for receiving, processing, prioritizing, and coordinating responses to incidents affecting personnel, facilities, and mission-critical assets at Kennedy Space Center.

Responsibilities:

Answer and process emergency and non-emergency calls for service in a professional, timely, and efficient manner. Evaluate incoming information, assess priorities, and dispatch appropriate law enforcement, fire, emergency medical, security, or other emergency response personnel. Monitor incidents and maintain continuous communication with responders to ensure accurate information sharing and coordination. Coordinate emergency response activities during routine operations, critical incidents, security events, natural disasters, and contingency situations. Maintain situational awareness of ongoing activities affecting the security and safety of personnel, property, and facilities. Accurately document, track, and update incidents using the Computer-Aided Dispatch (CAD) system. Maintain complete and chronological records of incident activities, actions taken, and communications received or transmitted. Prepare reports, logs, and documentation in accordance with departmental procedures and regulatory requirements. Ensure all records are accurate, complete, and maintained in compliance with applicable policies and standards.

Operate and monitor:

Emergency 911 and administrative telephone systems Computer-Aided Dispatch (CAD) systems Two-way radio communications systems Closed-Circuit Television (CCTV) systems Fire and security alarm monitoring systems Emergency warning and notification systems Criminal Justice Information Services (CJIS) systems Driver and Vehicle Information Database (DAVID) Incident management and security monitoring platforms Identify and communicate security, safety, or operational concerns requiring immediate action. Other duties as assigned

Qualifications:

Minimum Qualifications :

High School Diploma or GED required. Must meet and maintain applicable requirements of: NFPA 1061, Professional Qualifications for Public Safety Telecommunications Personnel

NFPA 1221

standards related to emergency communications operations Must obtain and maintain certifications for: Florida Crime Information Center (FCIC) National Crime Information Center (NCIC) Criminal Justice Information Services (CJIS) Driver and Vehicle Information Database (DAVID) National Incident Management System (NIMS) FEMA Incident Command System (ICS) courses as required Must be able to obtain and maintain a DoD Secret Security Clearance. Successfully pass background and drug screening

Preferred Qualifications :

One (1) year or more of public safety dispatch, emergency communications center, 911 call center, military dispatch, security dispatch, or related experience. Experience operating CAD, alarm monitoring, radio communications, CCTV systems, or emergency notification platforms. Experience working in a law enforcement, fire service, emergency management, military, government, or security environment.

Knowledge, Skills and Abilities:

Knowledge of public safety communications principles, dispatch procedures, and emergency response protocols. Familiarity with Computer-Aided Dispatch (CAD), radio communications systems, security monitoring technologies, and emergency notification systems. Understanding of incident command principles and emergency management procedures. Knowledge of records management and documentation requirements. Ability to remain calm, focused, and decisive during emergencies and high-stress situations. Ability to multitask efficiently while managing multiple incidents, communications channels, and system alerts simultaneously. Strong problem-solving and decision-making skills. Ability to assess information quickly and prioritize responses appropriately. Excellent attention to detail and accuracy. Teleworking Permitted?: false