Job Summary We are seeking a dedicated Warehouse Customer Service and Dispatch Specialist to join our logistics team. In this role, you will be responsible for coordinating transportation activities, managing customer inquiries, and ensuring the efficient dispatch of freight and vehicles. Your expertise will support seamless supply chain operations, optimize road transportation processes, and uphold high standards of customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a comprehensive understanding of transportation management systems to facilitate smooth dispatching and logistics workflows. Responsibilities Serve as the primary point of contact for customer inquiries via phone, email, and internal communication channels, providing timely and professional support. Manage dispatch operations using vehicle dispatch software and transportation management systems such as Oracle Transportation Management. Coordinate freight shipments, including scheduling pickups and deliveries in compliance with DOT regulations and company policies. Utilize GPS and GIS tools to monitor vehicle locations, optimize routing, and improve transportation efficiency. Enter data accurately into logistics databases, including shipping details, freight information, and tracking updates. Collaborate with internal teams such as supply chain, fleet management, and warehouse staff to ensure smooth operations. Handle shipping & receiving processes efficiently while maintaining accurate records of freight movements. Manage multi-line phone systems to prioritize calls effectively while maintaining excellent phone etiquette. Support compliance with DOT regulations through proper documentation and adherence to safety standards. Assist in analyzing transportation data to identify opportunities for process improvements and cost savings. Maintain organized records of dispatch activities, freight documentation, and customer communications. Requirements Proven experience in logistics, transportation planning, or warehouse customer service roles. Proficiency with transportation management systems (TMS), vehicle dispatch software, and Microsoft Office Suite. Familiarity with

GIS, GPS

technology, supply chain principles, and road transportation operations. Strong data entry skills with attention to detail; ability to manage large volumes of information accurately. Excellent communication skills for effective phone call management and internal coordination. Knowledge of DOT regulations related to freight transport and vehicle safety standards. Organizational skills necessary for scheduling dispatches and maintaining comprehensive records. Ability to analyze logistics data to support decision-making processes. Experience with freight shipping & receiving procedures within a 3PL (third-party logistics) environment is a plus. Capacity to work efficiently under pressure in a fast-paced environment while maintaining professionalism. If you are motivated by operational excellence and eager to contribute your expertise in transportation logistics, we encourage you to apply today. Join our team as a Warehouse Customer Service and Dispatch Specialist where your skills will directly impact the efficiency of our supply chain operations.

Pay:

From $22.00 per hour

Work Location:

In person