Public Safety Dispatcher Job Type:

Full Time Ames, IA Ames Police Department Salary:

$57,147 ($27.4745 per hour)

Closing Date:

9/4/2026

Position Summary:

The City of Ames is looking to fill at least one position as Public Safety Dispatcher, within the Police Department. A Public Safety Dispatcher with the Ames Police Department performs work involved in the operation of a complex communications system; receives and handles both emergency and non-emergency communications from a wide range of sources; dispatches appropriate services, personnel, and and/or equipment in response to police, fire, or medical emergencies; and performs other related work as required. The work for this position is within a 24/7/365 environment and is subject to shift assignment and creates occasional mandatory overtime.

Essential Functions:

Conducts in depth research by utilizing multiple various resources. Answers emergency and non-emergency calls for service. Receives and relays messages to appropriate personnel. Directs requests for assistance for police, fire, and emergency medical services (EMS) to the appropriate agency. Prioritizes calls for service and dispatches appropriate resources in accordance with established operating procedures. Provides emergency medical instruction. Operates radio console by receiving and transmitting radio communications. Maintains contact with units at all times during shift assignment. Maintains a continuous record of the status of mobile units, manual/automated logs, and records, including a log of all information received and transmitted. Sends/receives computer terminal messages and routes messages to appropriate destinations. Monitors cameras, alarms, and City Hall doors in case of required emergency lockdown. Works with other Police divisions, such as Animal Control and Records, and all other City of Ames departments. Operates other equipment essential to the position.

Requirements:

Successful completion of high school, HiSet, or G.E.D. is required. Must obtain IOWA/NCIC, CPR, and Emergency Medical Dispatching certifications within six months of appointment and re-certify as required. Must attend and successfully complete the Iowa Law Enforcement Academy 40-hour training course within one year of appointment. Must be able to maintain confidentiality with regard to work. Must be able to work in customer-oriented environment and demonstrate customer service principles, including exercising skill in responding to difficult customers. Must have high level of accuracy with work product. Must be reliable and able to adapt to shift work.

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