Clinical Logistics Dispatcher

• Tue•Fri 11am-7:30pm and Sat 7am-3:30pm at UPS Clinical Logistics Dispatcher•Tue•Fri 11am-7:30pm and Sat 7am-3:30pm at UPS in Bensenville, Illinois Posted in 7 days ago.

Job Description:

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Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Position Overview:

We are seeking a detail-oriented Clinical Logistics Dispatcher to manage time-critical, temperature-sensitive pharmaceutical and biological shipments across our Chicago network. This is a high-speed dispatching role responsible for routing, driver tracking (LSP & Marken drivers), airline tenders (NFO), and active TMS management.

Key Responsibilities Driver & Agent Routing:

Coordinate and dispatch time-sensitive collections, recoveries, and deliveries with local drivers and Logistics Service Providers (LSPs).

Time-Critical & NFO Operations:

Execute Next Flight Out (NFO) dispatches-tendering shipments immediately upon collection, monitoring flight status, and coordinating airport recoveries with Import/Export teams.

TMS & Data Management:

Continuously update our operating system (Maestro) with route legs, real-time driver locations, delay codes, POB/POD details, and Tableau tracking boards.

Cold-Chain & Supply Management:

Work closely with the packaging team to ensure temperature-conditioning supplies and cold-chain materials are pre-positioned at sites/LSPs prior to collection.

Fleet & Driver Oversight:

Ensure drivers update milestones via mobile apps (XMaestro), perform periodic fleet vehicle inspections, and manage shift turnover reports.

Minimum Qualifications:

1+ years of experience in freight, logistics, fleet dispatching, or time-critical transport coordination. Strong proficiency in Transportation Management Systems (TMS), driver-tracking software, or dispatch platforms. Experience with airport recoveries, airline tenders, or Next Flight Out (NFO) logistics is strongly preferred. Excellent communication, multi-tasking, and problem-solving skills in a high-stakes, time-sensitive environment.

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $20.40 per hour to $38.10 per hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Employee Type:

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range: