A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
6/10/24 POSITION SUMMARY This position receives incoming emergency and non-emergency calls from both the public and public safety agencies. Uses the radio and Computer Aided Dispatch system to dispatch emergency services, providing courteous and efficient customer service to Harvey County residents under supervision of the Assistant Director.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. However, they are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Using a computer-aided dispatch system, receives emergency calls for service from the public requesting law enforcement, fire, emergency medical, or other service; determines nature and location of emergency, determines priorities, and dispatches necessary emergency units in accordance with established procedures. Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment. Maintains contact with all units on duty; maintains status and location of law enforcement, EMS and fire units. Monitors activities of Communications staff as well as other emergency service providers and takes appropriate action toward aiding any person exposed to danger or any situation where danger might be impending. Inquires, enters, updates, interprets, verifies, receives, and disseminates information from National, State, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property, and restraining orders; monitors several complex public safety radio frequencies. Operates public safety communications systems, radio dispatch consoles, and other associated equipment. Maintains contact with callers when required. Provides Basic life support instructions following the Association of Public Safety Communications Officials (APCO) EMD protocols as approved by our Medical Director and local EMS Chiefs. Provides scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene. Answers non-emergency calls for assistance. Creates and maintains accurate records and transactions and enters into the CAD database, providing documentation for all events and occurrences within the Communications Center. Interprets messages, analyzes distances and time periods, and communicate the same to others. Participate in continuing education and certification classes. Updates resource books Equal employment opportunity, including veterans and individuals with disabilities.
PI286802885
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