Job Summary Gra-Tac Heating & Cooling is seeking an organized, dependable, and professional Administrative & Customer Service Coordinator to join our office team. This position combines administrative support, customer service, scheduling, and assistance with daily HVAC service dispatching. The right candidate will be comfortable working with customers by phone and email, managing multiple tasks, entering information accurately, and working with several computer programs throughout the day. HVAC experience is helpful but not required. Strong computer skills, attention to detail, professional communication, and the ability to stay organized in a busy office are more important. Responsibilities Answer incoming calls and provide friendly, professional customer service Schedule service and maintenance appointments Assist the lead dispatcher with technician scheduling and daily service calls Communicate with customers regarding appointments, scheduling changes, and technician arrivals Monitor and respond to customer and company email Accurately enter and update customer, equipment, and job information Maintain schedules, records, and other office documentation Assist with customer follow-ups and service agreements Communicate with technicians and other team members throughout the workday Keep track of open tasks and follow through to completion Perform general administrative and office support duties Qualifications Strong organizational skills and attention to detail Professional verbal and written communication skills Strong customer service skills Comfortable handling multiple tasks and changing priorities Accurate data-entry and computer skills Proficiency with Microsoft Outlook and general Microsoft Office applications Working knowledge of Microsoft Excel, including data entry, sorting, and filtering Ability to learn new computer software quickly Dependable, punctual, and able to work effectively as part of a team Previous administrative, customer service, scheduling, or dispatch experience preferred

Pay:

$15.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): How many years of experience do you have in an administrative, customer service, scheduling, or office support position? How would you rate your experience with Microsoft Outlook for email, calendars, attachments, and folders? How would you rate your Microsoft Excel skills? This position involves answering phones, responding to emails, scheduling customers, entering information accurately, and assisting with technician schedules, sometimes at the same time. Briefly describe a previous job where you handled several responsibilities at once. A customer calls because their technician was expected 20 minutes ago and has not arrived. The technician is still completing the previous service call. How would you handle this situation? Ability to

Commute:

Bowling Green, KY 42103 (Required)

Work Location:

In person