Dispatcher Sila Services - 3.8 Stoneham, MA Job Details Full-time 1 hour ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer communication Full Job Description Sila MA \u007C\u007C Stoneham, MA Dispatcher Tired of being just another Dispatcher on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You'll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel. If you're good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career. Job Description We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly. Job Duties Dispatch technicians to service calls based on location, skill set, priority, and customer needs Manage and adjust the daily service schedule throughout the day Monitor technician progress and keep calls moving efficiently Communicate schedule changes and arrival updates to customers Work closely with technicians, CSRs, managers, and field leadership Prioritize emergency and high-priority calls Help maximize technician productivity and minimize drive time Maintain accurate notes and job information in the dispatching system Respond quickly when schedules change, calls run long, or emergencies arise Support customers and field teams in a fast-paced service environment Skills & Experience 2+ years of dispatching experience preferred HVAC, plumbing, electrical, or home services dispatch experience strongly preferred Strong organization, problem-solving, and decision-making skills Ability to manage multiple technicians and calls at the same time Excellent communication and customer service skills Ability to stay calm and adjust quickly when priorities change Strong computer skills and experience with scheduling/dispatch software Service Titan experience strongly preferred Knowledge of local geography and efficient routing is a plus What Success Looks Like Shows up ready to work and follows through on commitments Takes pride in quality work and attention to detail Communicates clearly with customers and teammates Works safely and follows established processes Takes ownership, solves problems, and is willing to keep learning Benefits Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company-paid life and disability insurance Paid training and professional development Opportunities for career growth and advancement Employee and family discounts on services Apply today and join the team at Sila Services! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.