NOW HIRING!

Healthcare Hospital Dispatcher Late Shift 2:00 PM - 11:00 PM Onsite at

Customer Location:

10121 Bacon Drive Beltsville, MD 20705 At Diligent, we are constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. We pride ourselves on a positive work environment that creates happy employees who boost productivity and dedication.

DILIGENT DELIVERY SYSTEMS

is an established yet fast growing freight forwarding, transportation, supply chain, and logistics provider with locations and partners throughout the country to better serve our clients. Founded in 1995, Diligent has been providing local and regional delivery services to several niche industries. We are expanding our services to enable our customers to use Diligent as a complete transportation provider.

These services include:

Fulltime local and regional dedicated driver leasing positions
Over the Road, LTL, FTL shipments
Domestic and International Freight
Cartage and Small Package / Pallet Network Program, Final Mile and On-Demand Courier services.

The Medical Courier - Hospital Dispatcher is a full-time employee, responsible for coordinating, monitoring, and managing time-critical medical courier deliveries. This position does not involve driving or physical transport. Instead, the specialist serves as a central point of contact for STAT and on-demand requests, ensuring accurate dispatching, real-time tracking, and compliance with healthcare logistics standards. The ideal candidate is highly organized, technically proficient, and thrives in a fast-paced, high-urgency environment. Essential Duties & Responsibilities

Receive, prioritize, and dispatch STAT, on-demand, and routed medical delivery requests
Coordinate courier assignments to ensure timely and compliant pickups and deliveries
Monitor active deliveries in real time and proactively resolve delays or issues
Maintain constant communication with couriers, healthcare facilities, and internal teams
Accurately enter, update, and manage orders in dispatch and logistics software
Ensure all deliveries comply with HIPAA, chain-of-custody, and company protocols
Document delivery confirmations, exceptions, and incident reports
Escalate urgent or high-risk issues according to established procedures
Maintain professionalism and confidentiality in all communications
Meet performance standards for response time, accuracy, and customer satisfaction Required Qualifications
High school diploma or equivalent
Strong computer skills and ability to quickly learn dispatch and logistics platforms
Proficiency with email, web-based systems, spreadsheets, and messaging tools
Reliable high-speed internet connection and dedicated home workspace
Excellent multitasking, organization, and time-management skills
Ability to remain calm and effective under STAT and emergency conditions
Strong verbal and written communication skills Preferred Qualifications
Experience in medical courier dispatch, logistics, or transportation coordination
Familiarity with STAT, on-demand, or healthcare operations
Knowledge of HIPAA and healthcare compliance requirements
Call center, dispatch, or healthcare coordination experience Work Environment
Prolonged periods of computer use and phone communication
Fast-paced, deadline-driven environment with frequent STAT requests Compensation & Benefits
Competitive hourly wage or salary
Overtime eligibility in accordance with labor laws
Paid training and ongoing professional development
Health, dental, vision, and additional benefits (as applicable)
Paid time off and holidays

PHYSICAL DEMANDS/REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and be mobile. The employee may occasionally lift and/or move various amounts depending on position. We are proud to be an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Vision insurance Application Question(s): The hours for this job are the Late Shift 2:00 PM - 11:00 PM. Please confirm you can work these hours with a YES.

Work Location:

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