Mallick Plumbing & Heating, serving Montgomery, Howard, Frederick, and Carroll Counties and NW DC, is hiring a full-time Dispatcher. Plumbing problems don't wait for a good time. When customers call in stressed, you're the calming voice over the phone, understanding what they need and coordinating when we can get a technician headed their way. It's fast-paced and meaningful work. Every day and every call is an opportunity to make someone's day a little easier. This Dispatcher position pays a competitive hourly wage, with room to grow as you take on more responsibility. You'll get real on-the-job training, not just a manual and a phone; someone will actually show you how the job works and the best way to keep a schedule running smoothly, even when things change fast. And you'll be doing it backed by a locally owned and operated company that's been serving these same communities for more than 30 years, so you're not walking into something unproven.

ABOUT MALLICK PLUMBING & HEATING

Since 1994, Mallick Plumbing & Heating has handled residential and commercial plumbing across Montgomery, Howard, Frederick, and Carroll Counties and NW DC. Our customers and community support us because of the communication and support our office provides and the craftsmanship our field staff bring to every job. As a Dispatcher, you're part of both sides of that reputation; the voice customers trust and the coordination that keeps our technicians doing their best work.

A DAY IN THE LIFE OF A DISPATCHER

You're based in our office, full-time and on-site, working alongside a small team of Customer Service Representatives, who are all focused on the same thing: taking care of our customers. Together, you're answering calls, building and adjusting the schedule, and coordinating our technicians throughout the day. Calls come in, and it's on office staff to figure out what the customer actually needs; if is this an emergency, can it wait until tomorrow, does it need a specialist or will any tech do. You're weighing location, urgency, and who's already tied up on a job across town, and working with your team to keep the whole operation moving without wasting a trip. When a job runs long or a technician is running, you're already on it, calling the customer before they have to wonder where their technician is. You may also the daily or weekly schedule starting to slip and adjust it early, so it doesn't result in coordination issues and frustrated customers. Every day looks a little different, but the goal stays the same: technicians who know exactly where they need to be, and customers who feel looked after from the first call to the last.

QUALIFICATIONS

Strong phone communication; you can explain, reassure, and redirect without sounding scripted Experience with Microsoft Word, Excel, and Outlook Familiarity with dispatch or service management software (e.g., ServiceTitan) is a plus Basic knowledge of home service trades preferred Able to reprioritize on the fly without losing track of what's already in motion Comfortable learning new digital tools and systems

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year Application Question(s): Do You Have Any Experience with Service Titan? Ability to

Commute:

Gaithersburg, MD 20879 (Required)

Work Location:

In person