Customer Support & Dispatch Coordinator Fidia - USA Madison Heights, MI Job Details $40,000 - $60,000 a year 5 hours ago Qualifications Customer communication Full Job Description Customer Support & Dispatch Coordinator If you thrive on structure, communication, and helping customers get timely solutions, you'll feel at home here. Join a team that values clarity, precision, and collaborative problem-solving. Your Impact Be the first point of contact for service questions and requests, ensuring customers feel informed and supported. Dispatch and schedule service appointments, aligning technician skills, availability, and customer needs. Keep service records accurate and current across databases and documentation systems. Oversee work orders from intake to completion, driving timely resolution. Coordinate communications among technicians, suppliers, and customers to resolve issues quickly. Coordinate parts with customer deliveries and partner with the parts department to manage shipping and arrival times. Maintain visibility of service department tool inventory and usage. Prepare reports and update systems so stakeholders have reliable, up-to-date information. Provide excellent customer service and post-service support. What We're Looking For High school diploma or equivalent; associate degree preferred. Background in customer service, administrative support, or service coordination. Strong organizational ability, multitasking finesse, and attention to detail. Clear, professional communication skills (written and verbal). Proficiency with Microsoft Office and scheduling/dispatch software. Team player who can also work independently.

Development:

Access to professional development opportunities to keep your skills sharp and growing.