HVAC Dispatcher and Office Administrator Shoemaker Heating & Plumbing Palmyra, MI Job Details Full-time From $21 an hour 22 hours ago Qualifications Customer service Transportation management Attention to detail Multi-line phone systems Office management Full Job Description Job Overview We are seeking a dynamic and highly organized HVAC Dispatcher and Office Administrator to join our team. This role combines the responsibilities of coordinating HVAC service operations with administrative duties to ensure smooth office functions. The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills to manage dispatching, customer interactions, and office management seamlessly. Your proactive approach will optimize scheduling, enhance customer satisfaction, and support efficient logistics and transportation planning within our HVAC service department. Must be a self-starter, organized, and have the ability to follow through while taking ownership of tasks. Duties Coordinate and dispatch HVAC technicians efficiently Manage multi-line phone systems, handle high-volume calls with professionalism, and provide exceptional customer service through clear communication and phone etiquette. Maintain accurate data entry related to service requests, dispatch logs, shipping & receiving records. Facilitate internal communication using effective organizational skills to ensure all team members are informed of dispatch updates and operational changes. Assist with inventory management, order processing, and coordination of 3PL (third-party logistics) providers to optimize resource allocation. Must be able to learn customer management software Skills Knowledge of HVAC industry Excellent analysis skills for evaluating logistics data to improve dispatch efficiency and operational workflows. Exceptional organizational skills to manage multiple tasks simultaneously while maintaining accuracy in data entry and record keeping. Effective communication skills for engaging with customers via phone calls and internal teams through clear verbal and written exchanges. Ability to handle high-pressure situations calmly while managing phone call volume using multi-line phone systems. Familiarity with shipping & receiving procedures, freight handling, supply chain processes Experience in Quickbooks preferred but not required We value proactive problem-solvers who thrive in fast-paced environments and are eager to contribute their expertise in logistics, and office administration. This position offers an exciting opportunity to develop your skills while supporting a dedicated team committed to excellence in HVAC services. Hours are 7:30-4:30

M-F Pay:

From $21.00 per hour

Work Location:

In person