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BS
Black Swans Freight
Dispatcher
Career Insights for Dispatcher
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Scorecard
Based on Missouri data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$46,242 / year median in Missouri
+7% projected growth
Job Description
Overview:
- Black Swans Freight is a small, family-owned logistics company specializing in expedited freight.
Responsibilities:
- Manage a team of drivers, providing guidance and support to ensure optimal performance
- Coordinate driver schedules and routes to maximize efficiency
- Utilize transportation management systems to track shipments and analyze data for process improvement
- Collaborate with dispatchers to ensure timely delivery of freight
- Handle communication with drivers, clients, and internal teams effectively
- Monitor driver performance and address any issues promptly
Requirements:
- Excellent communication skills to interact with drivers, clients, and internal stakeholders
- Strong customer service skills
- Experience in management, logistics management preferred
- Proficient with Excel
- Strong analytical skills to assess transportation data and optimize processes
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of phone systems for effective communication
- Position is for a 1099 Contractor
- Join our team as a Dispatcher and play a key role in ensuring the smooth operation of our transportation services!