Job description Your Peace of Mind is our PriorityDawson's Electric & Air - Where Your Peace of Mind is Our PriorityAre you ready to leave behind a job that feels like just a grind and step into a role that values your expertise, respects your time, and rewards your drive? At Dawson's Electric & Air, we don't just offer jobs, we create careers where freedom, security, and personal growth thrive. Join a team that values your family time, empowers your ambitions, and provides a workplace that feels like home. Your peace of mind is our priority. Together, let's build your future while delivering five-star service to our clients.

Dawson's Electric & Air is a family-owned service company providing electrical and HVAC solutions across the Triangle area. We're looking for a full-time, on-site, detail-oriented and proactive Dispatcher to coordinate our daily operations and keep our team of electricians and HVAC technicians running efficiently and on time.

What You'll DoDispatch licensed electricians and HVAC technicians to service calls based on skillset, job type, and locationManage and adjust daily schedules to ensure maximum team productivity and customer satisfactionWork closely with our Customer Service Representatives to match calls with technician availabilityMake outbound calls to confirm, schedule, or reschedule service appointmentsAnswer inbound calls with professionalism and urgencyMaintain accurate records, job notes, and calendar updates in our scheduling systemCoordinate appointment logistics and support office operations as neededWhat's in it for You?

Pay Range:

$45,000-$65,000/year

Schedule:

Monday-Friday, 7:00AM-4:00PM on-site in our Fuquay Varina office

Bonuses & Extras:

Overtime pay, performance bonuses, and bonus opportunities

Perks & Benefits:

Medical, Dental, Vision401(k) with Company MatchingPaid Holidays & PTOPaid Job Trainings & Continued EducationHealth Savings Account (HSA)Life InsuranceEmployee DiscountsReferral ProgramWhy You'll Love It HereWe're a tight-knit, family-run business that treats people like people—not numbers.

Your voice counts. Your impact is felt daily.

We're big on teamwork, support, and growth.

Get trained, get better, and take on more with the backing of leadership who actually has your back.

Hiring Expectations:

Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Experience with Electrical & HVAC trades preferredExperience using ServiceTitan or other home services CRM platforms preferred1-2 years of experience in dispatching, scheduling, or administrative supportHigh School diploma or equivalentStrong communication and multitasking skillsDetail-oriented with solid organizational habitsComfortable using computers, printers, and basic office techWillingness to take and pass in-house assessments (including DISC)Must pass a background check and drug testDawson's Electric & Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red