Telecommunicator Wake County Government - 3.8 Raleigh, NC Job Details $25.70 - $31.96 an hour 20 hours ago Qualifications National Incident Management System Introduction (NIMS-700) Full Job Description What You'll Be Doing Are you a problem solver who thrives in fast-paced environments? Do you have a knack for clear communication and helping others? If you answered 'YES', we want you to be the next essential part of our team! The Wake County Sherriff's Office is seeking candidates for our Telecommunicator role to ensure the safety and well being of the citizens and visitors to Wake County. Be the voice that connects!

Primary Duties:

Operate dispatching equipment to receive and transmit emergency and non-emergency calls Communicate with other law enforcement agencies Answer incoming emergency and non-emergency calls Dispatch requests for services Ensure that all calls are dispatched in a timely manner, and that information and addresses are correct Prioritize incidents to determine urgency Operate a multi-channel computer-based radio system Receive and prioritize incoming telephone calls Perform data entry into a Computer-Aided Dispatch (CAD) System Communicate effectively with the public, co-workers and other law enforcement agencies Maintain records and files generated from the North Carolina State Bureau of Investigation Criminal Information Section and Identification Section in compliance with state and federal regulations Perform other duties as assigned About Our Team With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4400 employees and approximately 1000 of those are employed by the Sheriff's Office that provides law enforcement services throughout the community. With over 850 square miles of area and 1.1 million residents, Wake County Sheriff's Office is the primary law enforcement agency for those in the unincorporated areas of the County. For more information about the Wake County Sheriff's Office, visit www.wake.gov/sheriff. The Basics (Required Education and Experience) No prior 9-1-1 or emergency communications experience is required Experience in public safety, emergency services, law enforcement, fire/EMS, security, military service, crisis intervention, behavioral health crisis response, dispatch, or high-volume public contact work involving rapid decision-making, multitasking, confidential information, emotionally distressed individuals, traumatic circumstances, or stressful situations may be considered when evaluating related knowledge, skills and abilities Current North Carolina Sheriff's Education and Training Standards Basic Telecommunicator Certification, or ability to obtain within the timeframe required by state rule, agency policy or direction of ECC management Current Division of Criminal Information certification for assigned access level, or ability to obtain required certification within the timeframe established by agency policy Completion of

FEMA/NIMS

ICS-100, ICS-200, ICS-700, and ICS-800, or ability to obtain within twelve (12) months from the date of hire Must obtain and maintain any additional certifications, access credentials or authorizations required to answer 9-1-1 calls, access criminal justice information, operate assigned public safety communications systems, and perform assigned emergency communications duties Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Experience in emergency communications or 911 related role How Will We Know You're 'The One'? Knowledge of public safety communications center operations, 911 and emergency call handling principles, law enforcement dispatch procedures, CAD, radio communications, DCI/NCIC requirements, local geography, confidentiality requirements, records accuracy, caller safety, and responder safety practices Skill in active listening, caller control, crisis communication, clear verbal communication, accurate data entry, call prioritization, multitasking, radio discipline, and operating multiple public safety communications systems during time-sensitive, high-liability, or life-safety situations Ability to remain calm under pressure, obtain and relay accurate information, provide approved lifesaving pre-arrival or safety instructions, recognize changing incident conditions, apply policies and procedures consistently, maintain confidentiality, work rotating shifts in a 24x7x365 environment, accept training and quality feedback, and exercise sound judgment during routine and emergency operations Ability to communicate professionally with callers who may be frightened, angry, injured, victimized, traumatized, suicidal, impaired, uncooperative, or in imminent danger while continuing to collect critical information and coordinate the appropriate public safety response

About This Position Location:

Public Safety Center Raleigh, NC 27601

Employment Type:

Regular Work Schedule:

Days, nights, weekends, holidays, 12 hour

Shift Work Hiring Range:

25.70 - 28.83

Market Range:

25.70 - 31.96 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 9/24/2026