Reporting directly to The Terminal Manager, the Dispatcher will play a central role in ensuring operational success. This position requires strong communication skills, superb attention to detail, and a proactive approach to solving problems. This person will aid in resolving operational exceptions and will communicate directly with the company's customer, notifying them of variances that will impact their operation. Duties & Responsibilities Communicate and resolve operational exceptions with drivers and managers Proactively seek operational issues and work to resolve them Keep the USPS informed of any trip delays or failures Utilize Remote-Assist software to provide driver coaching, real-time driver issue resolution and driver support Ensure driver logs into TMS, accepts route, completes route, and logs off Document and escalate hardware and software TMS-related issues Communicate and work together with Contract Managers and Operations Support Specialist to promote full TMS driver adoption Follow and maintain the culture and vision of the company Qualifications High school diploma or GED equivalent Minimum of 2-3 of experience in dispatch, with a preference for experience in an administrative or supervisory role Excellent organizational skills and mastery of Microsoft Excel, Word, Outlook, and Teams Ability to prioritize tasks and structure workload to increase productivity Great interpersonal skills are essential for effective communication via phone email or departmental correspondence. Conflict resolution and communication skills with drivers, driver managers, and customers are a must. Experience with Omnitracs One or AirWatch software preferred, but not required Must be able to work shifts or flexible work schedules as needed. Bi-Lingual a plus but not required (Spanish)

Job Type:

Full-time Pay:

$25.84 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Ability to

Commute:

Newark, NJ 07104 (Required) Ability to

Relocate:

Newark, NJ 07104: Relocate before starting work (Required)

Work Location:

In person