Under general supervision, receives, evaluates, and processes emergency and non-emergency calls for Law Enforcement, Fire, and EMS Departments; answers inquiries for information from general public as well as other criminal and non-criminal justice agencies; dispatches patrol, fire, and EMS units; maintains, types, and files various records and documents; interacts with the general public, criminal, and non-criminal justice agencies in person and via telephone. Employees in this classification typically have more responsibility and may act with limited supervision and be required to make decisions without the ability to immediately consult a supervisor.

The duties listed below are examples of the typical essential functions. An employee may not be assigned all duties listed and may be assigned duties which are not listed below. Assists in training new employees and providing orientation on communications center policies and procedures. Responds to radio calls from law enforcement and emergency personnel in the field; acts as backup communication for other emergency service agencies and dispatch centers. Performs record searches from local databases and those maintained by the FBI's National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS), and the Nevada Criminal Justice Information System (NCJIS) for warrant and criminal history status on field suspects and in-custody detainees. Confirms active warrants and transportation requirements for other law enforcement agencies; verifies and disseminates information received by Criminal Justice Agencies to field officers; gathers and translates information from field officers for efficient queries into the computer database systems. Receives 911 communications for assistance from landline and cellular phones from various locations within the local area as well as neighboring counties. Dispatches emergency units and relays pertinent information between field officers and emergency response units; provides emergency medical instruction using approved protocols. Communicates effectively with distraught, angry, hysterical, or frightened callers; maintains calm in emergency situations; handles stress-related to various emergency calls; dispatches appropriate units for calls. Maintains a written log of all radio and phone calls received and transmitted. Operates audio logging equipment for all radio and phone calls received and transmitted; maintains local databases by entering calls for requests for services or officer-initiated activity; enters and maintains local house watch list and emergency contact information in local databases; prints all pertinent daily and monthly reports. Operates and monitors facility video monitoring equipment. Operates and monitors facility door systems. Monitors employees within the Detention Facility through live video monitors or visual monitoring windows. Monitors inmates, when necessary, within the Detention Facility through live video monitors or visual monitoring windows. Performs daily maintenance on equipment and troubleshoot malfunctioning equipment as necessary. Performs general cleaning of the work. Performs other duties as required by the Sheriff. Knowledge of Basic computer procedures. Use of reference books and manuals. Office procedures. Law enforcement terminology. Basic record keeping. Basic law enforcement terms and radio codes. Operation of basic office equipment such as fax machines, copiers, and scanners. Correct English usage including spelling, grammar, and punctuation. Jurisdictional geography, to include surrounding areas of operation. Techniques to diffuse anger or hostility of others. Community resources that help deal with family, domestic, juvenile, and victims' issues. Applicable federal, state, and local laws and ordinances. Telephone and general reception procedures. Proper procedures for operation of NCIC/NCJIS/NLETS and other Criminal Justice information systems.

Skill to:

Working under pressure, exercising good judgment, and making sound and timely decisions in emergency and non-emergency situations Understanding and following oral and written instructions. Communicating clearly and concisely during emergency and non-emergency situations. Recalling, identifying, and categorizing information. Performing the full range of public safety dispatching and 9-1-1 duties. Effectively listening to, communicating with, and eliciting information from upset, emotional and irate individuals. Dealing successfully with a variety of individuals from various socioeconomic, ethnic, and cultural backgrounds. Ability to Communicate with people in emergencies and varying stages of distress. Use proper questioning techniques to determine the nature of call and/or level of emergency. Meet special divisional requirements. Accurately type at a rate sufficient to perform assigned duties. Utilize available resources for responding to requests for service. Operate standard office equipment including a personal computer and utilize appropriate word processing and legal software. Monitor and operate various radio, alarm, computer, video, door, and telephone systems. Track and work several tasks at the same time and maintain accuracy of the tasks. Learn available resources for responding to emergencies and calls. Communicate with individuals from different backgrounds and communication abilities. Obtain and maintain certification as an Emergency Medical Dispatcher as required by the agency. Make decisions quickly and accurately. Act with limited supervisory intervention when necessary. Act in a supervisory role when necessary. Maintain confidentiality. Communicate clearly and concisely both orally and in writing. Establish and maintain effective and courteous working relationships with the public, peers, supervisors, and others. Establish and maintain effective and courteous working relationships with the public, peers, supervisors, and others. Record events and interactions clearly and completely with attention to relevant details. Special Certifications /

Training & Experience:

Within 90 days of employment, obtain and maintain certification to operate NCIC, NCJIS, and related computer systems at an Entry Level Certification. Within 6 months of employment, obtain and maintain Emergency Medical Dispatch certification as required by the agency. Within 18 months of employment, obtain Nevada POST Dispatch Certification. Must possess and maintain a valid Nevada driver's license. Completion of High School or General Education Development (GED) Certificate. Experience which demonstrated the ability to interact positively with the public and/or internal or external customers.

Physical Requirements & Working Conditions:

Strength, dexterity, coordination, and vision to use a keyboard and video display terminal for prolonged periods. Strength and stamina to bend, stoop, sit, and stand for extended periods of time. Dexterity and coordination to handle files and single pieces of paper; periodic lifting of files, stacks of paper or reports, references, and other materials weighing up to 25 pounds. Some reaching for items above and below desk level. Some bending, reaching, squatting, and stooping to access files and records is necessary. The manual dexterity and cognitive ability to operate a personal computer. The ability to communicate via telephone and radio. Ability to appropriately handle stress and interact with others including, supervisors, coworkers, members of the public, and others. The ability to interact professionally, communicate effectively, and exchange information accurately. Maintain regular and consistent punctuality and attendance. Work environment is generally clean with limited exposure to conditions such as dust, fumes, odors, or noise. Lighting conditions may be less than optimal. Frequent interruptions to planned work activities occur. May be required to work in a cooler than normal environment with limited breaks and ability to leave the area. Noise from radios and other dispatchers may be frequent. Incumbents may frequently be subjected to the stress of dealing with irate and hysterical citizens. May be personally subjected to the stress of coworkers being injured or killed.